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Auto deleted - WhatsApp photos & important financial docs gone! How to recover?


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Dear CCleaner Team, 
 
I have trusted and used your app across different OS for more than 15 years. I have a paid subscription for your Android app.
 
I am so disappointed and extremely sad as all my WhatsApp photos and videos from 2016 to 2022 and all my important financial and study course documents in my download folder since 2019 have all been deleted by CCleaner without my knowledge for all my Android devices.
 
I did not touch my CCleaner when this happened. 
 
I will be most grateful if you could help me recover my photos and files.
 
Most of the photos and videos are of my 91-year-old  parents so I am extremely sad.
 
I tried looking in Google Drive for my WhatsApp backups to no avail. The photos must have been deleted the day before. I discovered that they were missing only at 7am after the WhatsApp backups at 4am.
 
I understand that Recuva is under Piriform. Will it be able to recover my photos and documents deleted by CCleaner?
 
I have also noted from the reviews that the same thing has happened to other users.
 
Please help us. Thank you very much.
 
I look forward to your reply soon as time is of the essence for deleted files.
 
Wishing everyone at CCleaner and your families good health, success and prosperity!
 
Best regards
Doreen
 
Edited by Doreen
To add the reason for deleted photos.Sorry!
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I tried Recuva with my Windows 11 laptop connected to my Android phone but Recuva could not locate my device under Disk Management. (USB debugging for file transfer was selected.)

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Yes recuva cannot see android phones as they don't map as a drive (android removed this feature in ice cream or maybe earlier).

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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