Doreen Posted March 30, 2022 Share Posted March 30, 2022 (edited) Dear CCleaner Team, I have trusted and used your app across different OS for more than 15 years. I have a paid subscription for your Android app. I am so disappointed and extremely sad as all my WhatsApp photos and videos from 2016 to 2022 and all my important financial and study course documents in my download folder since 2019 have all been deleted by CCleaner without my knowledge for all my Android devices. I did not touch my CCleaner when this happened. I will be most grateful if you could help me recover my photos and files. Most of the photos and videos are of my 91-year-old parents so I am extremely sad. I tried looking in Google Drive for my WhatsApp backups to no avail. The photos must have been deleted the day before. I discovered that they were missing only at 7am after the WhatsApp backups at 4am. I understand that Recuva is under Piriform. Will it be able to recover my photos and documents deleted by CCleaner? I have also noted from the reviews that the same thing has happened to other users. Please help us. Thank you very much. I look forward to your reply soon as time is of the essence for deleted files. Wishing everyone at CCleaner and your families good health, success and prosperity! Best regards Doreen Edited March 30, 2022 by Doreen To add the reason for deleted photos.Sorry! Link to comment Share on other sites More sharing options...
Doreen Posted March 30, 2022 Author Share Posted March 30, 2022 I tried Recuva with my Windows 11 laptop connected to my Android phone but Recuva could not locate my device under Disk Management. (USB debugging for file transfer was selected.) Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 31, 2022 Moderators Share Posted March 31, 2022 Yes recuva cannot see android phones as they don't map as a drive (android removed this feature in ice cream or maybe earlier). ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Doreen Posted March 31, 2022 Author Share Posted March 31, 2022 Thank you so much, Nergal! This saves me a lot of time - otherwise I would be searching everywhere for a fix! Link to comment Share on other sites More sharing options...
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