Jump to content

Trying update a driver but then it appears as skipped


FabioA

Recommended Posts

Hello,

I want to update the driver of the images but after the process apparently is finished, it appears as skipped. I stop the skipping and try again and all the updating process is repeated: the driver is showed as skipped.

1.jpg

2.jpg

3.jpg

4.jpg

5.jpg

6.jpg

7.jpg

8.jpg

Link to comment
Share on other sites

  • Admin

That's very curious; I've not seen that behavior occur before.

Just to check, does this still occur after restarting the computer? Or does it show that the driver is installed after restarting the computer? (It is best practice to fully restart the computer after installing drivers, as there may be tasks that can't be done while the computer is running normally.)

If this is still showing even after restarting the computer from the Start Menu, though, please contact our support team via the Contact Us form located here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly so that we can help you create the needed logs and investigate this matter further.

Link to comment
Share on other sites

Yes, it continues occurring after restarting, right now I tried it again and I have the same issue. I don´t know if the problem is particularly with that driver (I can´t try updating other drivers from the list because it is not necessary to do that according to my system). Maybe I try with other computer and I will see.

Thanks

Link to comment
Share on other sites

  • 2 weeks later...

I confirm exactly the same issue in another computer (trying to update the same type of driver: Realtek PCIe GbE Family Controller). The driver apparently is updated but then it appears as skipped.

Link to comment
Share on other sites

  • 4 months later...
  • 2 weeks later...
  • Admin

Hi @gbeith Our support team would like to investigate further and you can easily contact them via email, using support@ccleaner.com.

To help with the investigation, please send the following files:

  1. C:\Program Files\CCleaner\Data\DUState.dat
  2. C:\Program Files\CCleaner\LOG\DriverUpdaterLib.log
  3. C:\Windows\INF\setupapi.dev.log
Link to comment
Share on other sites

  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.