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I get a prompt to clean my drive, then a long Ad, and that's all

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I get that you need to use ads. You want to make money.

It used to be I'd get a brief ad after I told CCleaner to calculate the amount of storage it could free up.

Then, it would show me the number and ask if I wanted to proceed.

This morning I tried, I clicked for it to show me how much space I could free up. All I got was a full screen ad. The ad stopped and just stayed on the page.

I hit buttons to minimize or go back. The ad wouldn't release the screen.

That's no value for me guys. You need to fix that or I'm done.

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  • 2 weeks later...
  • Admin

This normally indicates that the ad has malfunctioned in some way, 'locking up' the app.

If you can reproduce this behavior, would you be kind enough to get in touch with our support team via the Contact Us form located here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly, with as much information as you can about the ad (including screenshot(s) if possible) so that we can investigate this further and see if the ad can be removed from rotation, fixed so it functions as intended, or otherwise corrected?

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