Gilles92 Posted February 21, 2022 Share Posted February 21, 2022 (edited) Hello, I am a new user of CCleaner Pro and I appreciate your product which has saved me time and effort in updating the drivers on my PC. However, there are exceptions to automating this task: drivers for old ATI RADEON graphics cards. For your information, for products that do not have the Graphic Next Generation architecture like my old RADEON HD6800 card, there are only two drivers: - WHQL catalyst 15.7.1 drivers - crimson 16.2.1 Beta drivers Any driver newer than these older ones should not be suggested as they are not compatible with this non-GCN architecture. See https://www.amd.com/en/support/kb/release-notes/rn-rad-win-non-gcn-16-2-1-beta Forcing the validation of the choice of the latest drivers dated 2022/13/02 results in starting with the VGA driver. Hence, it is mandatory to stick to the legacy drivers for these old hardwares. Best, Gilles Edited February 21, 2022 by Gilles92 Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted February 22, 2022 Share Posted February 22, 2022 Hi @Gilles92 I'll raise this issue with our development team but first, would you be willing to attach the following files in a reply? C:\Program Files\CCleaner\Data\DUState.dat C:\Program Files\CCleaner\LOG\DriverUpdaterLib.log C:\Windows\INF\setupapi.dev.log Link to comment Share on other sites More sharing options...
Gilles92 Posted February 22, 2022 Author Share Posted February 22, 2022 Hello, Here's the files. I used my administrator account to fetch files but I have not found any "setupapi.dev.log" file in C:\Windows\INF. I manually installed "crimson 16.2.1 Beta drivers" after this wrong update. I zipped DriverUpdaterLib.log since it was to big for this forum. If you need to get new files, let me know: I will try again to update the video driver. DUState.dat DriverUpdaterLib.zip Link to comment Share on other sites More sharing options...
Gilles92 Posted February 22, 2022 Author Share Posted February 22, 2022 Here are all the files : I performed a driver update again. Same result : VGA resolution. DUState.dat DriverUpdaterLib.zip setupapi.dev.log Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted February 23, 2022 Share Posted February 23, 2022 Hi @Gilles92 Thanks for providing all of these resources. I've raised this issue with our product team and I'll follow-up with you here as soon as I receive an answer. Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted February 24, 2022 Share Posted February 24, 2022 Hi @Gilles92Thanks again for providing these resources, and for bringing this problem to our attention. It sounds as though this issue stems from how AMD has specified compatibility of this Hardware ID (PCI\VEN_1002&DEV_6738) with their newer driver, whereas exactly as you said, the older/legacy driver is actually more suitable. In any case, our development team has confirmed they are currently working on a solution so I suspect this driver update will no longer be identified in one of the next updates we release for CCleaner. We appreciate you for raising this and if you happen to notice any other issues, or otherwise, please let us know; we'll be more than happy to help! Link to comment Share on other sites More sharing options...
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