The payment has been deducted twice for one Product.

[mehtavivek876]

I have bought C Cleaner Professional plus from the website and paid through paypal. But the problem is that I bought one product and the payment has been deducted twice. So, I just wish to know will the payment be given back to me or not. 

[hazelnut]

Please contact

support@ccleaner.com 

who can deal with this. On forum here we cannot.

You can also contact them here

https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507

[Dave CCleaner]

1 hour ago, mehtavivek876 said:

paid through paypal [...] payment has been deducted twice

This may be an optical illusion.  We get occasional queries from customers about apparent double-billing with PayPal when there is only one transaction showing at our end, only one transaction turning up on their PayPal statement, but an apparently duplicated line appearing in in the online transaction history for the customer's credit card that they have linked to their PayPal account.  This happens when:

• PayPal puts funds hold on the customer's credit card until they process the transaction to ensure that it will go through
• PayPal then generates a charge to a customers credit card, but the hold is not immediately released

Depending on how the customer's online transaction history is presented by their bank, this hold may appear as a "pending transaction" rather than a completed one.  In most circumstances the "phantom" hold amount disappears shortly thereafter, and usually within 24-48 hours at the outside.

This can happen with a range of merchants, billing systems and banks processing credit card transactions, particularly if somewhere along the line there is not a real-time connection between the various systems - no-one wants to tell a customer that they have to wait 48 hours for their funds to clear before providing them with the product or service that they purchased; and conversely if the customer is on a bit of a spending spree, no-one wants to be the one left out of pocket if the customer went over their credit limit on a later transaction and payment is refused.

 

If there has been an actual real double-charge of some sort (eg: you accidentally placed multiple orders) that would show up as multiple receipts from Cleverbridge with separate order numbers.  Customer support (support@ccleaner.com) can either cancel and refund any extraneous orders, or merge the licence periods of your multiple licences for you.