[Fixed in 5.89.9401] CCleaner 5.89.9385 immediately closes on launch

[billbyrnes]

I just was notif9ied from the 5.87 version that there was an update. I allowed 5.87 to update to 5.89. 5.89 started once, after that, it starts and immediately closes. What ever happened during the update, I cannot even go back to 5.87. When I re-Install 5.87, it exhibits the same behavior, start then close.

Has anyone seen this? Any ideas?

Bill Byrnes

email address removed to avoid member being spammed

Edited January 25, 2022 by Stephen CCleaner
Added note on fix version

[Steven_Todd]

I updated to the new version today (89.9385) on two computers and now CCLeaner opens but immediately closes with this update.  What is the fix.

[tony_cc]

Windows 10 PC. The update from 5.85 to 5.89 is installed on request but after opening CCleaner the window will appear but then close within a couple of seconds.

Tried uninstalling and a clean install, same problem.

Cannot reinstall 5.85 as it then auto updates to 5.89.

Solutions?

[tony_cc]

Yes, I had exactly the same from 5.85 to 5.89. Posted a separate thread before seeing this.

[Guest Andrei CCleaner]

Hello @billbyrnes, @tony_cc, @Steven_Todd . Please send our support team an email at support@ccleaner.com so they could investigate your issue as soon as possible.

[Dave CCleaner]

31 minutes ago, billbyrnes said:

When I re-Install 5.87, it exhibits the same behavior, start then close

@billbyrnes: To confirm, are you saying that if you re-install 5.87 that 5.87 does the same thing?  Or that it 5.87 updates you to 5.89 and then gives you the same crashing problem?

[billbyrnes]

I re-installed 5.87 and it starts then immediately closes.

Thanks,

Bill Byrnes

[Moore]

I have the same problem after the update. I have to end task with task manager then i can run CC once only. running windows 10 64 bit.

[Dave CCleaner]

Further to Laurence's note above, we are seeing the vast majority of updates to 5.89 going off without a hitch, but also a few more cases like you describe than we would want to see and we've got a squad actively investigating this now.  To help us determine why some users are impacted and some are not, please shoot a note to support@ccleaner.com with something like "5.89 crash" or similar in the subject line so that we can pull it out of the queue for prompt attention.

In your email, please let us know:

• If this is a free or paid version of CCleaner (we'll be prioritising this either way, but may help us isolate the issue)
• If you had this problem after an automatic update, manual update or fresh installation.
• And if you updated, what version you were on previously.
• Windows version and any AV/firewall software that may be running

... and ideally a debug log file, which can be obtained as follows:

1. Open the "Run" dialog in Windows (On the keyboard, hold/release the Windows () and "R" keys simultaneously)
2. Type: CCleaner.exe /debug > click OK
3. When CCleaner opens, use the program to replicate the problem you are reporting
4. Close out of CCleaner

Afterwards, a log file will be generated in the C:\Program Files\CCleaner folder and it will be named in the format of "CCleaner_[version]_[date]_[time].log". Please send this file to us.

If you could also send us any crash dumps for CCleaner these can be found by searching for the below location in the Window search bar:
%USERPROFILE%\AppData\Local\CrashDumps

[matka]

Am experiencing the same issue. Ended program in Task Manager and tried loading again to no avail.

[Wolf1203]

Just sent this information off the cleaner support - I will be surprised if they let us know what is happening.

Program was working fine at 1:00 am this morning.

Tried doing a clean install and still the same problem - so it is a problem with the update

[dwlcc]

Me too.

We are all in this together.

Things will be fine soon.

[Mandrill Interloper]

I, also have been having this issue, now for 2 days.  Running Windows 10 Pro 64 bit.  I tried to download CCleaner Pro again in an attempt to reinstall.  The link that License Key Request from Piriform sent me, also, does not work; I get an error message:

"C:\Users\xxxxxl\AppData\Local\Temp\YqriIMAc.exe.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator."

I sincerely hope this issue will be resolved promptly!

[Dave CCleaner]

5 minutes ago, Wolf1203 said:

I will be surprised if they let us know what is happening

We will certainly be posting an update when we have more information to share.  We have had a few million users successfully update so far (as many as we'd usually expect a few hours after a new release) and it looks like whatever is going on is not impacting 99%+of users.  So we're still trying to ascertain from the information that we are receiving what the users who are impacted have in common so that we isolate and replicate the issue and come up with an appropriate remedy.

Particularly interested to get a few more debug logs and/or crash dumps from people using the the free version of CCleaner sent to support@ccleaner.com.  When contacting support, to save a couple of rounds of to-ing and fro-ing please provide as much of the information requested in my previous post as possible in your initial contact.

 

@Mandrill Interloper: If you were having an issue over the weekend then it's probably not related to the CCleaner 5.89 update today.  Were you having issues with CCleaner quitting on you prior to your reinstallation?  Problems with manually downloading CCleaner Pro sounds like something quite different - try here:https://www.ccleaner.com/go/get_ccpro ?

[Orcadian]

I am suffering the same ran update when told update was available and disaster I have the same problem as being reported by everyone else

[shirl2022]

I am having the same problem. I reinstalled the update and still can't access CCleaner. I've rebooted, too, to no avail.

[Radtel]

I have been using Ccleaner for years.  I have never really had any problems with it.  I believe that there was an update on it, today.  Now when I open the program, it starts and then disappears, as soon as it appears on the screen.

 

I uninstalled it, reinstalled it and it still does the same thing.

 

I am using Windows 11.  As far as I can tell there has been no changes or updates on any software that I run.  I ran Norton security to see if there was anything there but nothing showed up.

 

Has anyone any ideas on how to fix this?

[osubuckeye9]

Guess I am in the same situation as everyone else here.  I updated to the new version and have the same problem.  Program goes to open and then automatically closes.  I'm using Windows 10.

[John Kirkland]

Same as all above opens and immediately closes; Windows 11; 64 bit; up to date

[Ton Nevig]

The 1/24/2022, Monday, update: I downloaded ccsetup589.exe. I ran it. It crashes! What's wrong?

[harwich]

I think I know what the problem is. If I am connected to the internet CC closes immediately.  If I am not connected to the internet CC does NOT close  immediately.  It must have something to do app when it connects to the internet.

Mike

[Tim Hiebert]

I am having the exact same problem.

Tim

[Leo Cailleteau]

Me too

[LEWIS81631]

Same problem - win 7 - 64  - up to date - CCleaner pro

Edited January 24, 2022 by LEWIS81631
add info

[skimonster]

Same problem too! Win 10 64 CCleaner Pro plus! Paid subscription!!