CCleaner Premium Trade-In Offer

[AlpineKid]

Received an email that 

You're partway through your subscription: why not upgrade now and save?

Get an upgrade for just US$10!

Since there are so many SCAMS, I am asking if this is for real??

Thank you

[Dave CCleaner]

@AlpineKid: This is indeed a current promotion to trade-in the remaining time on your current licence for CCleaner Premium.  Note that this is a trade-in that will issue you with a new licence key valid for the number of months indicated, and not a renewal that would extend your existing licence (well strictly speaking you may have got the 6 month offer when you had 5.5 months left to go on your old licence, for example, which would bag you a few extra days - but we round up to keep things simple).

Depending on which offer you received, the body of the email would have looked something like this:

(ie: mentioning the specific product that you are currently using, and including your licence key and expiration date for validation - all legitimate emails from us relating to your subscription should include this information). 

You may also have received a desktop notification from CCleaner with a similar proposition:

In each case, clicking on the call to action will take you our cart on https://secure.ccleaner.com - which is indeed us.

 

[AlpineKid]

Thank you for the info.

[AlpineKid]

I upgraded and did not get 6 months.

This is what the email stated,

Hi G.

You’re partway through your CCleaner Professional Plus subscription, but why not make things even better by upgrading to our new Premium Bundle? Get 6 months of CCleaner's ultimate performance, privacy and premium support package for only US$10!

License Key: Removed for users security.

Expiry Date: 2022-07-15 or 15 July 2022.

If my expiration date was 15 July 2022 as the email states, then my expiration date should be 15 February 2023.

If this is not correct, then I paid $10 on top of the yearly subscription. 

And I want to go back to my other License Key. Then when I renew on 15 July 2022, I will only need for 3 machines.

Please let me know asap.

[nukecad]

As Dave said above:

Quote

Note that this is a trade-in that will issue you with a new licence key valid for the number of months indicated, and not a renewal that would extend your existing licence

ie. You are paying for extra features not for extra time.

PS. I've removed your licence key from view but will put it where Admin can see it if they need to.
 

[Dave CCleaner]

@AlpineKid: As per the notes above:

21 hours ago, Dave CCleaner said:

This is indeed a current promotion to trade-in the remaining time on your current licence for CCleaner Premium.  Note that this is a trade-in that will issue you with a new licence key valid for the number of months indicated, and not a renewal that would extend your existing licence

For the extra money you got coverage of the extra computers, our Kamo privacy tool, and access to 24x7 live premium technical support.  If that was not what you wanted, but instead believed that you were getting a 70%-off deal on CCleaner Premium and would like to cancel your purchase, you can contact support@ccleaner.com requesting a refund.

Note that if you do cancel your CCleaner Premium licence, it will no longer function, although your old CCleaner Professional Plus licence is still valid.  On computer that you registered with your new CCleaner Premium licence key ending with Q7UF, you would need to go back to Options > About > License Information and re-enter your old CCleaner Professional Plus key (the one ending with A7UF).