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Credit Card Charged Twice


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Please note that this is a user forum - no one here can assist you with this matter.

With that in mind, you can easily contact our support team via the Contact Us form available in all of our help articles: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly, and we'll be happy to get this sorted out for you. Please make sure to use the email address used for the orders and/or include the 9-digit order reference numbers for the orders so that we can get this sorted out most swiftly and efficiently for you.

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  • 5 weeks later...
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8 minutes ago, Glenn Robinson said:

Always the articles and links. 

That link was for contacting customer support.  Or, as John mentioned, you can email them directly at support@ccleaner.com.  There is quite a large support team who will usually respond within a few hours. I note that when the thread starter took the advice to contact customer support with his billing inquiry (he had two separate accounts under two separate email addresses) he did so at 3:42pm in the afternoon and received a response from support at 8:09am the following morning.

We do not offer phone support - as you might imagine, millions of customers across 190+ countries speaking 50+ different supported languages would create quite the logistical challenge for a voice channel.  For those who prefer a more real-time experience to email, we do offer 24x7 live chat and remote desktop support for CCleaner Professional Premium customers, however.

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