Automatic licence credit for early renewal

[jon529320]

Hi

Today I took advantage of upgrading and updating my account early with Ccleaner (Piriform) they are discounting to cost for the year 

It said any unexpired days between now (24/11/2021) and the original expiry date in February 2022 would be added to the new contract.

But when I check my account I see it says the contract will expire on 24/11/2022 not in February 2023?

Can you please advise me on who I should contact (and how) to get this resolved?

Thanks

John

[hazelnut]

 If you contact support via email they should sort you out.

support@ccleaner.com

Or via the webpage

https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507

[nukecad]

It can take time for the extra to show on your account, it usually gets added within a day though.
From the documentation (about switching products but also applies to renewals of an existing licence):
https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-any-time-on-my-subscription-if-I-take-an-offer-to-renew-early-#will-i-lose-any-time-on-my-subscription-if-i-take-an-offer-to-renew-early--0-0

Quote

If you do this, we send you a new license key, but we also credit any remaining time left on your old CCleaner license subscription to your new one within 15 working days. Although in 90% of cases, this happens within 24-48 hours. Please contact our customer support team if you don't get your credit entitlement after 15 working days.

Note: This also applies even if you're not moving from one product to another.

[Bestellingen]

I got an offer to extend my licence and it was mentioned that the life of my current licence would be added to my new licence. This did not happen. How to extend teh new licence with the remaining life time of the old licence?

[hazelnut]

Have a read here

https://community.ccleaner.com/topic/61574-what-about-the-black-friday-offer-and-if-i-buy-today-a-renewal-licence/#comment-332974

 

[Luke123]

My ccleaner subscription was valid till Dec-24

But after ccleaner has been bombarding me with popups I decided to extend my subscription. I bought an additional year.

Unfortunately the ccleaner code has a bug. It does not extend the current subscription but starts a whole new subscription.

So basically they charge me double for the 2021 month of december :-(

A very dishonest way if doing business !

 

Luke

Edited November 28, 2021 by Luke123
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[nukecad]

If you used the same email address when purchasing then the time left on the old licence will get added to the new one.

It just takes a little while for that to happen, the robot that does it usually runs twice a day.

If you used a different email then it won't happen automatically, but if you email support@ccleaner.com they will merge the 2 licences for you so that the extra gets added on.

[Dave CCleaner]

10 hours ago, Bestellingen said:

This did not happen.

@Bestellingen: As per the above, this does happen but not instantaneously - the licence extension robot runs twice a day.  I can see that your time credit was automatically applied and your licence was extended to 3 Feb 2024 at around 19:22 GMT this evening.

[Dave CCleaner]

@Luke123: Everything seems to be running as intended as per Will I lose any time on my subscription if I take an offer to renew early? – Piriform Support

The robot ran at its regularly scheduled times of 03:00 and 19:00 GMT today and on each occasion several hundred customers had their licence credit added.  Your original post was between those runs, but should have been taken care of about 3 hours ago now.  You can check your expiry dates here: CCleaner.com - License Lookup, or under Options > About > License Information in your copy of CCleaner (although sometimes you may need to close and re-open CCleaner to refresh the licence information).

Unless, as @nukecadnoted, you used two different email addresses - in which case you would need to contact support to let them know that the two different accounts are the same person, so that they can merge the licences.

[s0ggy]

At least you all extend your license :)

I've tried today and the system just won't take my payment. Keeps sending me around in a circle.