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Problem with index.dat that also crashes CCleaner


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I haven't been able to use Internet Explorer (or any programs that use it automatically, like Picasa) for sometime. I get the following error message:

 

Windows cannot access the file C:\Documents and Settings\JJ Abodeely\Local Settings\Temporary Internet Files\Content.IE5\index.dat for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program index.dat because of this error.

 

Program: index.dat

File: C:\Documents and Settings\JJ Abodeely\Local Settings\Temporary Internet Files\Content.IE5\index.dat

 

The error value is listed in the Additional Data section.

User Action

1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.

2. If the file still cannot be accessed and

- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.

- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data

Error value: C000009C

Disk type: 3

 

Of course I've tried everything they recommend (there are NO other problems, except using IE with this one, particular user, who is admin).

So I also try using CCleaner and when I "analyze" it shows this file (C:\Documents and Settings\JJ Abodeely\Local Settings\Temporary Internet Files\Content.IE5\index.dat ) as one that will be deleted. Then I run it and it gets going then completely freezes up and crashes (just like IE does). I imagine the same thing that is crashing CCleaner is crashing IE.

 

Any ideas?

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In IE, go to Tools > Internet Options.

In the Temporary Internet Files section, press 'Settings'.

 

What does it say the Current Location of the Temporary Internet Files folder is?

 

Next, go to Start > Run > Regedit, and drill down to the following registry key ("folder")

 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

 

In the right pane of the User Shell Folders subkey, what are the exact value data of the "Cache" value ("line")

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In IE, go to Tools > Internet Options.

In the Temporary Internet Files section, press 'Settings'.

 

What does it say the Current Location of the Temporary Internet Files folder is?

 

Next, go to Start > Run > Regedit, and drill down to the following registry key ("folder")

 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

 

In the right pane of the User Shell Folders subkey, what are the exact value data of the "Cache" value ("line")

 

 

Thanks for your help...

I was running IE 6 (with the problems) and I upgraded to IE 7 hoping that would fix it. No luck. I can't open the Internet Options in IE. And the Cache value is:

%USERPROFILE%\Local Settings\Temporary Internet Files

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What happens if you try opening Internet Options? Are you getting that same error message, or is it something else?

 

Also, please go to the C:\Documents and Settings\JJ Abodeely\Local Settings\Temporary Internet Files\Content.IE5 folder (you need to have hidden and operating system files set to show).

 

Do you indeed have an index.dat file in that folder?

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