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Renewed and did not need to do so


NLeFeb

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I followed an ad for 9 months of CCleaner Pro for $10.   It was disturbing that I got an order confirmation saying that this product would cost $74.85!    

When I followed the directions to register this new subscription, I discovered that I already had CCleaner Pro and it has 256 days remaining on the subscription.  There is no obvious way to extend the subscription.  Can I cancel the new order?  

Since there is no topic into which this question fits, I selected SOFTWARE since it's software that I just needlessly bought.  

Thanks for your help!

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Please contact support at support@ccleaner.com they can help by either providing a refund or license extension (or other remediation that they come up with).

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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11 hours ago, NLeFeb said:

I followed an ad for 9 months of CCleaner Pro for $10.   It was disturbing that I got an order confirmation saying that this product would cost $74.85! 

Where did you see this ad?

9 months is an odd number, standard CCleaner licences are for a year. (and $75 is too high).

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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