RogerRdzGal001 Posted October 14, 2021 Share Posted October 14, 2021 I just bought a two year License with a New Name, and I'm trying to install it over an old name but it says that the new license doesn´t correspond with the old name (of course) but how I can change the name to the new one? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 15, 2021 Moderators Share Posted October 15, 2021 So you are wanting to register a new licence with a new name on a machine that already has an existing licence registered to a different name, is that correct? Did you mean to change the name? As you are finding the name and licence key are tied together and so you can't normally do that. You can renew an existing licence with an existing name, but if you want to change the name that is a different matter (although I believe that support may be able to do that). For the CCleaner Home version then if you have bought a new licence rather that renewing I'd say you could: simply uninstall the old one and then install a fresh CCleaner using the new name/licence. or contact support to get the 2 licences merged under one name. However I do notice that the current name in your screenshot appears to be a reference to a business, is this a business version of CCleaner? Just in case it is a business/cloud version, and rather than giving you the wrong advice if it is, then I suggest that you contact support by emailing them at support@ccleaner.com or by using the form here: https://support.piriform.com/hc/en-us/requests/new They are pretty quick to get licencing issues sorted out. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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