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CCleanerAgent crashes (relative library paths not allowed in hardened programs)


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Process:               com.piriform.ccleaner.CCleanerAgent [20967]
Path:                  /Library/PrivilegedHelperTools/com.piriform.ccleaner.CCleanerAgent
Identifier:            com.piriform.ccleaner.CCleanerAgent
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
Responsible:           com.piriform.ccleaner.CCleanerAgent [20967]
User ID:               0

Date/Time:             2021-10-04 09:22:34.388 +1100
OS Version:            macOS 11.6 (20G165)
Report Version:        12
Bridge OS Version:     5.5 (18P4759a)
Anonymous UUID:        80C94CA5-80A3-717F-3FF6-B89C9F8E3B11

Sleep/Wake UUID:       61B8540F-2F46-4B05-BAB7-6FC5D617D696

Time Awake Since Boot: 890000 seconds
Time Since Wake:       31000 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Dyld Error Message:
  dyld: Using shared cache: F0A21792-ED7E-33A3-A0DD-24B063378C1E
Library not loaded: @executable_path/../Frameworks/CCleanerLib.framework/Versions/A/CCleanerLib
  Referenced from: /Library/PrivilegedHelperTools/com.piriform.ccleaner.CCleanerAgent
  Reason: no suitable image found.  Did find:
	file system relative paths not allowed in hardened programs

Binary Images:
       0x10de2e000 -        0x10de39fff +com.piriform.ccleaner.CCleanerAgent (???) <4B26808F-1D4A-3835-A8AE-C4535BB94C1B> /Library/PrivilegedHelperTools/com.piriform.ccleaner.CCleanerAgent
       0x11d978000 -        0x11da13fff  dyld (852.2) <0CC19410-FD43-39AE-A32A-50273F8303A4> /usr/lib/dyld

From system.log (this message gets repeated many times):

(com.piriform.ccleaner.CCleanerAgent): Service only ran for 0 seconds. Pushing respawn out by 1 seconds.

The crash happens every second because macOS attempts to run the agent every second, only for it to crash immediately.

  • OS: macOS 11.6 (Big Sur)
  • Arch: x86_64
  • CCleaner version: 1.18.30

I don’t have the pro version of CCleaner.


Interestingly, there is no CCleanerLib.framework in /Library/Frameworks.

Edited by cherryblossom
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  • Moderators

Moved to CCleaner for Mac forum.

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Guest johnccleaner

We've seen this reported a handful of times from our users (which is quite strange, you'd think it would affect everyone on this version of the OS if affects anyone). At this time, we do not have a fix to offer, in part because we've yet to identify why it affects a few users and not most.

At this time, we have an all-new version of CCleaner for Mac in testing, and hope to have it released 'soon' (though I've not yet been given an ETA as to when so I can't say more than that yet!) which should take care of this issue, among quite a few others that have shown up.

Please feel free to update when this version is available, and that should take care of the matter for you. 

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