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Registration key is not valid Error 12029


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Hello, despite I received the email with Username and Regsitration key... and pasted both into program registration details. it gives Registration key error. I unistalled, downloaded and installed twice and again same error.

Please guide me through it, or send me new key.

Thanks,

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See the following guide: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

Error 12029 is a Windows error that can have a few different causes, but it is usually a server connection error, you may want to check that your firewall (antivirus) is not blocking the connection to the licencing server.

If you are still having issues then please contact support by email at support@ccleaner.com

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Posted (edited)

Thanks Nukecad,

 

I disabled my Avast antivirus completely and Windows Defender firewall. I got exactly same error message 12029. Pirifom  - CCleaner support is not answering any of my emails.

Any  suggestion? can you help me to get their attention? or i will have to ask for a refund?

Thanks again for quick help

Edited by AlvaroS
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Posted (edited)

Thanks Vinny for sharing, 

I hope that more people having this issue accelerate solution. I will appreciate any kind of answer on their side after support emails sent more than a week ago!

Someone else with error message 12029? please join!

Best regards,

Álvaro

 

Edited by AlvaroS
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Please check in your junk/spam folder to see if our support team's responses might have gotten put there by mistake. Please also note that if you, for instance, replied to your purchase email, support will not have gotten your message as those come from an unmonitored email.

The only two ways to contact our support team are via the Contact Us form or by emailing support@ccleaner.com; emailing other email addresses will not reach our support team and, as such, if you attempted to contact us via another method, please use one of these two methods to reach our support team.

With that in mind, here's a few things you can try first:

First, check that your date, time, and timezone are set correctly.

If that's set properly and you're still having trouble, the easiest way to fix it is to change an Internet Options setting.

Since CCleaner runs as Administrator, you may need to log in with your Administrator account and change these settings for that account (if you are not already using that account).

  1. Search for Internet Options through the Start menu or Windows Search function.
  2. Pick the Advanced tab and then scroll down to the Security section.
  3. Then turn off or uncheck "Check for server certificate revocation".
  4. Click APPLY at the bottom of the window.
  5. Restart the computer

And, of course, if problems persist, please get in touch with our support team via either of the methods listed above and we'll be happy to look into the matter further!

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Thanks, I did all these, check date and time... and restarted, and tur off firewalls. Still NOT working. Same error.

I reinstalled ans installed new download program and not working.

I will follow with support email and here.

 

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Thanks for letting me know, and I'm sorry to hear that this did not take care of the matter. I'll get this information back so we can investigate the problem further, and of course, Support will be happy to assist with this as well. :)

Please also ensure that the 'Check for server certificate revocation' function is turned back on, and of course that any security software that you disabled (such as firewall(s) are reenabled too, to ensure that your system stays safe.

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On 08/10/2021 at 19:24, johnccleaner said:

Thanks for letting me know, and I'm sorry to hear that this did not take care of the matter. I'll get this information back so we can investigate the problem further, and of course, Support will be happy to assist with this as well. :)

Please also ensure that the 'Check for server certificate revocation' function is turned back on, and of course that any security software that you disabled (such as firewall(s) are reenabled too, to ensure that your system stays safe.

Thanks. I sent email to support address as well. Hope at least they answer me, they did not answer any of my previous email. And I checked Spam!

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20 hours ago, AlvaroS said:

Thanks. I sent email to support address as well. Hope at least they answer me, they did not answer any of my previous email. And I checked Spam!

@AlvaroS; as of the time of writing, the oldest support ticket not yet personally answered by a human agent is 32 minutes old.  While a bit of a backlog can sometimes accumulate over the weekend for customers who don't have the 24x7 CCleaner Premium Support, these are generally cleared out by Monday night.  Can I ask what your previous ticket numbers were so I can see what might have happened to them?  (and I assume you were emailing support@ccleaner.com?)

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Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
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What's new? Check the latest CCleaner for Windows release notes

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On 12/10/2021 at 10:57, Dave CCleaner said:

@AlvaroS; as of the time of writing, the oldest support ticket not yet personally answered by a human agent is 32 minutes old.  While a bit of a backlog can sometimes accumulate over the weekend for customers who don't have the 24x7 CCleaner Premium Support, these are generally cleared out by Monday night.  Can I ask what your previous ticket numbers were so I can see what might have happened to them?  (and I assume you were emailing support@ccleaner.com?)

Thanks for Reply, I have written 3 emails to support@ccleaner.com (aside from my posts in this forum) on Sept 29th, Oct 7th and  12th and I cannot give you any ticket number because I got NO reply. Please send me a solution or refund me my money please

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