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Error 12045


FRANCISCO ROMANO

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Hi, after buying a professional license, and copying and pasting the data in the Ccleaner registry, which arrived in the mail, it gives me ERROR 12045 and tells me that the license is wrong or invalid, I proved installing Ccleaner PRO and Ccleaner Free to upgrade to PRO, and in both, it gives the same error, I sent an email to Ccleaner support and only a robot answered me, I really expected more from this companyCCLEANER.png.09deaf366dbff453cd4b8756a855b8d6.png

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You will get a confirmation that your request has been recieved, and then support will contact you when your request gets to the top of the queue.
(It is best if you send your request from the same email that you used to purchase CCleaner).

They usually get back to you fairly quickly.

I see that you posted this 15 hours ago, have you had a reply from support yet?

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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They did get back reasonably quickly.

Customer raised a ticket at 02:06 Thursday morning and immediately received the answer robot response acknowledging receipt of his query and some suggested help articles.

34 minutes later he received a human response (from Lowie, who is certainly not a robot) with more comprehensive registration instructions in Spanish and an invitation to follow up if he was still having difficulties following them.

The customer did not respond.

@FRANCISCO ROMANO: I would suggest referring to the email from Lowie - particularly "Nota: Copie y pegue estos detalles en el cuadro de diálogo de registro. Escribirlos manualmente puede resultar en errores y un registro fallido" and if you have followed his instructions without success, reply back so that he can assist you further.

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

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1 hour ago, FRANCISCO ROMANO said:

I answered that email and I still have no response

I checked and can see that you replied yesterday afternoon, so you should hear back from them soon.  Error 12045 is a Windows error code, and sounds like an SSL error - which is unusual and may have something to do with your firewall settings?  The case has been bumped up to Level 2 support so they may have some more detailed questions.

Also: Are you using Windows 7 by any chance?

Edited by Dave CCleaner
added Windows note

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

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@FRANCISCO ROMANO: Something to check to try to see where the problem may be arising, certificate-wise:

If you open up your default web browser and point it at https://license-api.ccleaner.com/ does it let your computer connect, or fail, ie:

image.png or image.png

 

 

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

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