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Chat button for starting premium support?


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  • nukecad changed the title to Chat button for starting premium support?
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I also could not see any 'Chat' button on that webpage.

So I did some testing and found that it was my Adblockers that were hiding the chat button.

I use both Adblock and Malwarebytes Browser Guard, and had to pause both for the button to become visible.
Once I had paused both of them for that webpage then the chat button came up in the bottom left.
EDIT: I have now narrowed it down further and for me it is the Ads/Trackers component of Malwarebytes Browser Guard that is preventing the Chat button from being shown on that webpage.
Once Ads/Trackers is turned off for that website in MBG then the button shows as it should.

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*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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2 hours ago, Threemoons said:

Where do you find the button for premium chat support? 

@Threemoons: If you have an active paid subscription to CCleaner Premium you would have received the link to the screen shown above in your order confirmation.  Or you can contact support@ccleaner.com for a priority email response.  The 24x7 live chat is not available to the public or for CCleaner Professional or CCleaner Professional Plus customers:

 

Product Price/Year PCs Suite Inclusions
CCleaner Professional US$29.95 1 All paid features of CCleaner and priority support
CCleaner Professional Plus US$39.95 3* + Defraggler, Recuva and Speccy
CCleaner Professional Premium US$69.95 5* + Kamo and 24x7 live Premium technical support

(* CCleaner Professional and CCleaner Professional Plus can be installed on a mixture of PCs and Macs.  Additional tools are Windows-only)

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

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1 hour ago, Dave CCleaner said:

@Threemoons: If you have an active paid subscription to CCleaner Premium you would have received the link to the screen shown above in your order confirmation.  Or you can contact support@ccleaner.com for a priority email response.  The 24x7 live chat is not available to the public or for CCleaner Professional or CCleaner Professional Plus customers:

 

Product Price/Year PCs Suite Inclusions
CCleaner Professional US$29.95 1 All paid features of CCleaner and priority support
CCleaner Professional Plus US$39.95 3* + Defraggler, Recuva and Speccy
CCleaner Professional Premium US$69.95 5* + Kamo and 24x7 live Premium technical support

(* CCleaner Professional and CCleaner Professional Plus can be installed on a mixture of PCs and Macs.  Additional tools are Windows-only)

Aaah, thank you so much!  I have to go see where my confirm email is; didn't think to look there; thought it would be in the program itself or something.  

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1 hour ago, Threemoons said:

thought it would be in the program itself or something

Well I cannot fault your logic there - that would indeed be a sensible place for us to put it.  We are working on better help integration in upcoming releases, so it will find it's way in there eventually to save people rummaging through their correspondence from us in order to find the information.

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

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