Martin Rothfuss Posted September 25, 2021 Share Posted September 25, 2021 (edited) I wanted to try the premium support, but I cannot find the chat button for starting premium support. I came from here. Edited September 27, 2021 by Dave CCleaner Customer ref and licence key removed from view. and URL removed. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 27, 2021 Moderators Share Posted September 27, 2021 I also could not see any 'Chat' button on that webpage. So I did some testing and found that it was my Adblockers that were hiding the chat button. I use both Adblock and Malwarebytes Browser Guard, and had to pause both for the button to become visible. Once I had paused both of them for that webpage then the chat button came up in the bottom left. EDIT: I have now narrowed it down further and for me it is the Ads/Trackers component of Malwarebytes Browser Guard that is preventing the Chat button from being shown on that webpage. Once Ads/Trackers is turned off for that website in MBG then the button shows as it should. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Threemoons Posted September 27, 2021 Share Posted September 27, 2021 Where do you find the button for premium chat support? In the program or online? I see no button online and am not running an ad blocker. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted September 27, 2021 Admin Share Posted September 27, 2021 2 hours ago, Threemoons said: Where do you find the button for premium chat support? @Threemoons: If you have an active paid subscription to CCleaner Premium you would have received the link to the screen shown above in your order confirmation. Or you can contact support@ccleaner.com for a priority email response. The 24x7 live chat is not available to the public or for CCleaner Professional or CCleaner Professional Plus customers: Product Price/Year PCs Suite Inclusions CCleaner Professional US$29.95 1 All paid features of CCleaner and priority support CCleaner Professional Plus US$39.95 3* + Defraggler, Recuva and Speccy CCleaner Professional Premium US$69.95 5* + Kamo and 24x7 live Premium technical support (* CCleaner Professional and CCleaner Professional Plus can be installed on a mixture of PCs and Macs. Additional tools are Windows-only) Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Threemoons Posted September 27, 2021 Share Posted September 27, 2021 1 hour ago, Dave CCleaner said: @Threemoons: If you have an active paid subscription to CCleaner Premium you would have received the link to the screen shown above in your order confirmation. Or you can contact support@ccleaner.com for a priority email response. The 24x7 live chat is not available to the public or for CCleaner Professional or CCleaner Professional Plus customers: Product Price/Year PCs Suite Inclusions CCleaner Professional US$29.95 1 All paid features of CCleaner and priority support CCleaner Professional Plus US$39.95 3* + Defraggler, Recuva and Speccy CCleaner Professional Premium US$69.95 5* + Kamo and 24x7 live Premium technical support (* CCleaner Professional and CCleaner Professional Plus can be installed on a mixture of PCs and Macs. Additional tools are Windows-only) Aaah, thank you so much! I have to go see where my confirm email is; didn't think to look there; thought it would be in the program itself or something. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted September 27, 2021 Admin Share Posted September 27, 2021 1 hour ago, Threemoons said: thought it would be in the program itself or something Well I cannot fault your logic there - that would indeed be a sensible place for us to put it. We are working on better help integration in upcoming releases, so it will find it's way in there eventually to save people rummaging through their correspondence from us in order to find the information. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
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