AirCap Posted August 30, 2021 Share Posted August 30, 2021 Every time I try to register the downloaded software I get an Error 12029, which is saying the license key is wrong. I copied and pasted the key from the receipt. Anyone know what the problem is? Thanks Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 30, 2021 Moderators Share Posted August 30, 2021 make sure you're not copying any leading or trailing spaces. Make sure your name is exactly what it says on the cleverbridge. If all that fails write support@ccleaner.com an email from your registered email. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Aelson Posted October 8, 2021 Share Posted October 8, 2021 @Nergal I purchased CCleaner Pro and emailed the support with my cleverbridge reference number. Will I get reply from them before Monday Oct 11? Thank you. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 8, 2021 Moderators Share Posted October 8, 2021 50 minutes ago, Aelson said: @Nergal I purchased CCleaner Pro and emailed the support with my cleverbridge reference number. Will I get reply from them before Monday Oct 11? Thank you. that I can't answer for you, but I would think so ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Aelson Posted October 8, 2021 Share Posted October 8, 2021 Thank you, you made me happy. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted October 8, 2021 Admin Share Posted October 8, 2021 5 hours ago, Aelson said: Will I get reply from them before Monday Oct 11? You mileage may vary depending on time-of-day, day-of-week, and whether support is in peak season or not, and whether you contact CCleaner support using the same email address that you used to purchase CCleaner - but I would observe that at the moment, the oldest unanswered support enquiry is all of about 20 minutes old. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Aelson Posted October 8, 2021 Share Posted October 8, 2021 Dave, thank you. I got a reply from support today with the key. Link to comment Share on other sites More sharing options...
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