phobden Posted August 20, 2021 Share Posted August 20, 2021 Kamo prevents connection to sites on one computer but on another does not. I would like to resolve this without disabling tracking protection. Both computers run windows 10 same version. The problem arises both in Firefox and Chrome browsers. Link to comment Share on other sites More sharing options...
Guest johnccleaner Posted August 23, 2021 Share Posted August 23, 2021 That's very odd, you should seem the behavior on both computers - I assume, at least, that you're referring to this occurring on the same sites on both computers, instead of visiting different sites on the two computers? In that case, it might make sense to see different behavior. Unfortunately, at this time, Kamo is 'all or nothing', it either works on a browser or does not, it cannot be set to skip some sites but not others. At the moment, the workaround that you can use is to turn off browser protection for a specific browser that you don't commonly use, then use that browser specifically for sites that are not working properly with Kamo. There are some sites that simply will not work correctly with the browser protection in place, because they rely on, for instance, tracking your browser fingerprint. This is most common, but not exclusive, to banking sites. With that in mind, you may want to contact our support team, either the Contact Us form here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com to provide more information so we can look into the matter further. Link to comment Share on other sites More sharing options...
phobden Posted August 23, 2021 Author Share Posted August 23, 2021 1 hour ago, johnccleaner said: That's very odd, you should seem the behavior on both computers - I assume, at least, that you're referring to this occurring on the same sites on both computers, instead of visiting different sites on the two computers? Thanks for your reply. Yes Checked the same sites on both computers. (In fact a majority of sites) Can you think of any setting in windows or firefox that might influence this? Antivirus? Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted August 31, 2021 Share Posted August 31, 2021 Hi @phobden Our support team would like to investigate further. Do they have permission to contact you via email, using the same address registered to your forums account? Link to comment Share on other sites More sharing options...
phobden Posted August 31, 2021 Author Share Posted August 31, 2021 Sure. Permission granted Link to comment Share on other sites More sharing options...
phobden Posted September 1, 2021 Author Share Posted September 1, 2021 BTW the message in browser when failing to connect is aprrox. Unable to create secure connection Link to comment Share on other sites More sharing options...
phobden Posted September 3, 2021 Author Share Posted September 3, 2021 (edited) As I can't get past your mail server ( This message was blocked because its content presents a potential Here is my reply to email. PLEASE IGnore logs attached I am not on right computer, Sorry No debug,install, lilPrivacyAppInitialize logs ------------------------------------------------------------------------------------------- Google.com/ncr: Secure Connection Failed An error occurred during a connection to www.google.com. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. Learn more… ------------------------------------------------------------------------------------- Eurosport.com Same message as google --------------------------------------------------------------------- Some sites connect without any css formatting eg: www.rts.ch ------------------------------------------------------------------------ Hope this helps$. Attaching ErrorLog_20210819_0.txt ErrorLog_20210820_0.txt ErrorLog_20210821_0.txt ErrorLog_20210822_0.txt ErrorLog_20210823_0.txt ErrorLog_20210824_0.txt ErrorLog_20210825_0.txt ErrorLog_20210826_0.txt ErrorLog_20210827_0.txt ErrorLog_20210828_0.txt ErrorLog_20210829_0.txt ErrorLog_20210830_0.txt ErrorLog_20210831_0.txt ErrorLog_20210901_0.txt ErrorLog_20210902_0.txt lil.log lilApp.log lilAppInitialize.log Edited September 3, 2021 by phobden Link to comment Share on other sites More sharing options...
phobden Posted September 3, 2021 Author Share Posted September 3, 2021 Could Kamo influence connections to mail server? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 4, 2021 Moderators Share Posted September 4, 2021 The link to Google in your post shows an HTTP address. Website addresses should be HTTPS. e.g. https://www.google.com Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 4, 2021 Moderators Share Posted September 4, 2021 The posted link to rts.ch is also http and not https. Are these old bookmarks in your browser(s) on that machine? That's one way that can happen. If that is the case then you need to navigate to the sites and resave the bookmarks (or you could edit the bookmarks to say https:). And I'd check any/all bookmarks on that machine for both browsers. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
phobden Posted September 4, 2021 Author Share Posted September 4, 2021 Quote Moderators 19.1k Gender:Female Location:UK Moderators Posted 4 hours ago The link to Google in your post shows an HTTP address. Website addresses should be HTTPS Yes it was just shorthand Link to comment Share on other sites More sharing options...
phobden Posted September 4, 2021 Author Share Posted September 4, 2021 No, the links were just shorthand. They are all https. I mostly type in the adresses anyway Link to comment Share on other sites More sharing options...
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