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Problematic Drivers


Pari M

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I decided to open this thread to help the devs make the program even better and to help fellow users that may be having some problems after installing some specific drivers....

now i know not everyone's system is the same,,that is why i would post my system info and an ongoing list of MY problematic drivers with a brief synopsis of the problem..i will edit the post if i encounter any more drivers once the thread is kept open...i hope this helps a bit

                                               System Information Report
  
General          
          Operating System          Microsoft Windows 10 Home
          Central Processor          Intel(R) Core(TM) i3-7130U CPU @ 2.70GHz
          
Graphics          
          Video Adapter          Intel(R) HD Graphics 620
          Video Memory          1.0 GB
          Screen Resolution          1366 x 768
Storage          
          Total Memory          7.9 GB
          Free Memory          4.7 GB
          Total Hard disk          929.8 GB
          Free Hard disk          678.2 GB
I/O          
          Mouse          Dell Touchpad
          Keyboard          HID Keyboard Device
Computer System          
          Computer Name          
          User Name          
          Organization          N/A
Operating System          
          OS Name          Microsoft Windows 10 Home
          OS Version          10.0.19043(at the time)
          Product ID          00325-80192-46030-AAOEM
          System Up Time          28 Jul 2021 10:39:35 PM
          Internet Explorer Version          11.789.19041.0
          Microsoft DirectX Version          DirectX 12
          OpenGL Version          10.0.19041.1081 (WinBuild.160101.0800)
Registry          
          Maximum Size          4095 MB
          Current Size          145 MB
          Status          OK
Central Processor          
          CPU Name          Intel(R) Core(TM) i3-7130U CPU @ 2.70GHz
          Number of logical processors          4
          Code Name          N/A
          Manufacturer          GenuineIntel
          Current Clock Speed          2712 Mhz
          Max Clock Speed          2712 Mhz
          Voltage          0.9V
          External Clock          100 Mhz
          Serial Number          BFEBFBFF000806E9
          CPU ID          Intel64 Family 6 Model 142 Stepping 9
          Socket Designation          U3E1
          L1 Cache          128 KB
          L2 Cache          512 KB
          L3 Cache          3072 KB
Motherboard          
          Model          02DG7R
          Manufacturer          Dell Inc.
          Serial Number          /72P8WN2/CNWSC0087705LO/
          BIOS Name          2.14.1
          BIOS Vendor          Dell Inc.
          SMBIOS Version          2.14.1
          BIOS Date          6 May 2021
BIOS Features          
          PCI is supported          Yes
          Plug and Play is supported          Yes
          BIOS is Upgradable (Flash)          Yes
          BIOS shadowing is allowed          Yes
          Boot from CD is supported          Yes
          Selectable Boot is supported          Yes
          EDD (Enhanced Disk Drive) Specification is supported          Yes
          Int 13h - Japanese Floppy for NEC 9800 1.2mb (3.5, 1k Bytes/Sector, 360 RPM) is supported          Yes
          Int 13h - 5.25 /1.2MB Floppy Services are supported          Yes
          Int 13h - 3.5 / 720 KB Floppy Services are supported          Yes
          Int 13h - 3.5 / 2.88 MB Floppy Services are supported          Yes
          Int 5h, Print Screen Service is supported          Yes
          Int 9h, 8042 Keyboard services are supported          Yes
          Int 14h, Serial Services are supported          Yes
          Int 17h, printer services are supported          Yes
          ACPI supported          Yes
          USB Legacy is supported          Yes
          Smart Battery supported          Yes
Memory Resource          
          Total Memory          7.9 GB
          Used Memory          3.1 GB
          Free Memory          4.7 GB
          Memory Usage          39%
Physical Memory          
          Memory Bank          BANK 0
          Description          Physical Memory 0
          Device Locator          DIMM A
          Capacity          8.0 GB
          Speed          2400 Mhz
          Manufacturer          04CB000080AD
          Data Width          64 bit
          Memory Type          Unknown
          Form Factor          SODIMM
Disk Drives          
          Name          TOSHIBA MQ01ABD100
          Media Type          Fixed hard disk media
          Capability          931.5 GB
          Interface Type          IDE
          Partitions          7
          Total Cylinders          121601
          Total Heads          255
          Total Sectors          1953520065
          Total Tracks          31008255
          Tracks Per Cylinder          255
          Bytes Per Sector          512
          Sectors Per Track          63
          S.M.A.R.T Support          Yes
IDE Controller          
          Name          Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller
          Manufacturer          Intel Corporation
          Status          OK
Video Adapter          
          Name          Intel(R) HD Graphics 620
          Video Processor          Intel(R) HD Graphics Family
          Manufacturer          Intel Corporation
          Video Architecture          VGA
          DAC Type          Internal
          Memory Size          1.0 GB
          Memory Type          Unknown
          Video Mode          1366 x 768 x 4294967296 colors
          Current Refresh Rate          59 Hz
          Driver Version          30.0.100.9684
          Driver Date          9 Jul 2021
Monitor          
          Name          Generic PnP Monitor
          Screen Height          768
          Screen Width          1366
          Status          OK
Wi-Fi          
          Product Name          Qualcomm QCA9565 802.11b/g/n Wireless Adapter
          Service Name          athr
          Manufacturer          Qualcomm Communications Inc.
          MAC Address          90:32:4B:4E:EA:AB
Ethernet          
          Product Name          Realtek PCIe FE Family Controller
          Service Name          rt640x64
          Manufacturer          Realtek
          MAC Address          NULL
Local Area Connection          
          Product Name          TAP-ProtonVPN Windows Adapter V9
          Service Name          tapprotonvpn
          Manufacturer          TAP-ProtonVPN Windows Provider V9
          MAC Address          00:FF:CB:7F:B1:76
ProtonVPN TUN          
          Product Name          Wintun Userspace Tunnel
          Service Name          wintun
          Manufacturer          WireGuard LLC
          MAC Address          NULL
FreedomeVPNConnection          
          Product Name          Freedome Wintun Userspace Tunnel
          Service Name          fsfreedomewintun
          Manufacturer          F-Secure Corporation
          MAC Address          NULL
Sound Device          
          Name          Intel(R) Display Audio
          Manufacturer          Intel(R) Corporation
          Status          OK
Sound Device          
          Name          Intel(R) Display Audio
          Manufacturer          Intel(R) Corporation
          Status          OK
Sound Device          
          Name          Intel(R) Display Audio
          Manufacturer          Intel(R) Corporation
          Status          OK
Sound Device          
          Name          Intel(R) Display Audio
          Manufacturer          Intel(R) Corporation
          Status          OK
Sound Device          
          Name          Intel(R) Display Audio
          Manufacturer          Intel(R) Corporation
          Status          OK
Sound Device          
          Name          Intel(R) Display Audio
          Manufacturer          Intel(R) Corporation
          Status          OK
Mouse          
          Name          Dell Touchpad
          Manufacturer          Synaptics
          Buttons          0
          Status          OK
Mouse          
          Name          PS/2 Compatible Mouse
          Manufacturer          Microsoft
          Buttons          0
          Status          OK
Keyboard          
          Name          HID Keyboard Device
          Description          Enhanced (101- or 102-key)
          Function Keys          12
          Status          OK
Keyboard          
          Name          Standard PS/2 Keyboard
          Description          Enhanced (101- or 102-key)
          Function Keys          12
          Status          OK
Keyboard          
          Name          HID Keyboard Device
          Description          Enhanced (101- or 102-key)
          Function Keys          12
          Status          OK
USB Controller          
          Product Name          Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
          Manufacturer          Generic USB xHCI Host Controller
          Protocol Supported          Universal Serial Bus
          Status          OK
 

 

Problematic drivers that i have skipped in ccleaner:

  1. MOUSE
    Dell Touchpad - 19.5.17.16 --- there is no dell touchpad settings when i navigate to control panel>mouse and the touchpad is not detected by external recommended dell touchpad settings apps from the microsoft store...but this is the minor problem..as when i try to revert to the working driver which is 19.2.17.70,the settings of the touchpad do not save..they reset after sleep etc...as if the new problematic driver is still impacting the settings although i did the revert the correct way not through ccleaner,through device manager>uninstall problematic driver in safe mode>reboot>install new driver>reboot...things like the gestures etc kept resetting....after alot of attempts..i finally got things working again by uninstalling the touchpad through a 3rd party uninstaller and uninstalled the driver through device manager and then freshly installed the previous working driver.
  2. SYSTEM
    Intel® Management Engine Interface #1 - 2118.100.0.1078
                    & preceding version                     - 2108.100.0.1053       ------- firstly...in its un-updated state,there is no #1 at the end there,i found nothing when i researched the significance of the "#1" after IMEI...anyway...apparently the drivers provided here are not 'digitally signed' and are causing an exclamation mark in my device manager next to the IMEI with a warning message of something along the lines of it not safe in the device status section tab...i mean there are no problems i saw but i didnt want to run my system with those warnings and reverted to a 2040.100.0.1029 and device manager seems happy with that(although this driver also makes the #1 at the end).
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  • Moderators

actually instead of editing the post with updates post a reply to the thread. Anyway the forum SW won't let you edit after a half hour, I believe.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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31 minutes ago, Nergal said:

actually instead of editing the post with updates post a reply to the thread. Anyway the forum SW won't let you edit after a half hour, I believe.

yes indeed i cannot edit after some time has passed..well i would reply if there is need..thanks!

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  • 2 weeks later...

Mini update

the IMEI driver 2108.100.0.1053 now gives no problems and it working fine...not the 2118.100.0.1078 though...i had "unskipped" the version on both sides of my dual booth,weirdly on one side it doesn't reappear and hence acknowledges 2108.100.0.1053 as the latest driver,and on the other boot of the same win 10 it does come up to update to 2118.100.0.1078 but it gives the same problem as in my initial post

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