Pro Subscription not working post formatting my Mobile.

[Rupesh Suvarna]

Hi All, 

I am very disappointed as I have subscribed for 2 yrs and now I found that its not getting auto upgrade after formatting my Mobile. 

Even when I try to re-pay for subscription it says you're already subscribed. PFA of screenshot. Kindly assist at earliest. 

Note: I am logged in to same Gmail account in which my Subscription is ongoing. 

Google Account: Removed Email Address
Mobile: OnePlus 5 
Android: 10

Edited July 21, 2021 by Andavari
Removed Email Address

[Andavari]

I removed your email address. It's best to not post your email on a forum since it will only get grabbed and spammed by bots reading websites looking for such things.

I've left a note in our staff area about your issue so someone from Piriform will be able to eventually help you.

[Rupesh Suvarna]

Thanks Andavari for your quick assistance. 

[Guest johnccleaner]

Please contact Support directly about this matter, either via our Contact Us form here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com for assistance with this or any other registration/licensing inquiries.

[Dave CCleaner]

For information on how to attach your Google Play subscription to your new or reformatted device:

• https://support.piriform.com/hc/en-us/articles/115003915071-How-can-I-activate-a-previously-purchased-CCleaner-Android-Pro-subscription-on-an-alternative-device-

Other relevant information may be found here:

• https://support.piriform.com/hc/en-us/sections/115000990112-Premium-Features
• https://support.piriform.com/hc/en-us/articles/360000247472-How-can-I-restore-my-subscription-for-CCleaner-Pro-for-Android-