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CC Pro registration problem after purchase


woodpecker

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Just acquired CC Pro and paid by credit card and received payment acknowledgement with registration number etc and the keep getting a message that my name does not match the registration provided number when trying to register. Payment on credit card statement appears a "CBA" CCleaner Piriform have i just been scammed.

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I believe that "CBA" is Cleverbridge who do the payment processing.

It is not unusual that people sometimes make mistakes when entering the details. (even with their own name at times).

Confusing numbers and letters in the key can be a common mistake, eg. S & 5, B & 8, etc.

We also sometimes see things like a person buying /registering with 'Steven' but then trying to use 'Steve' in the registration box.

We advise copying and pasting the name and key from the confirmation email into the registration box(es) just to make sure you are entering what has been registered.

See here for more advice on registering: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

 

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Thanks for your reply. I have copied and pasted the license number and the name I entered is exactly the one I used when purchasing it. I did buy another copy a couple of days ago, which I have successfully installed on another machine. Could this be why it says my name doesn’t match? Is it confusing one purchase with another? 

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I'm not sure, but if you used the same email address for both then maybe?

I suggest that your best bet is to email support on:

support@ccleaner.com

letting them know that you have bought 2 different licences for different machines and it seems to be causing a problem.

They are usually very good at sorting issues with licensing.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Heb ook een probleem met registratie naar PRO. Geef mijn licentiesleutel in geen probleem, echter mijn naam komt niet overeen met de naam op de aanvraag. Heb al verschillende mails gestuurd naar support maar tot op heden geen enkele reactie. 😬

Google translation:
Also have a problem registering to PRO. Please enter my license key, but my name does not match the name on the request. Have sent several emails to support but no response yet.

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32 minutes ago, Marc1961 said:

Heb al verschillende mails gestuurd naar support maar tot op heden geen enkele reactie.

It's best to send just one and wait for their reply.
Requests are dealt with in the order that they are received, and sending more than one can put your original request back down the queue with the newer one.

Het is het beste om er maar één te sturen en te wachten op hun antwoord. Verzoeken worden behandeld in de volgorde waarin ze zijn ontvangen, en als u er meer dan één verzendt, kunt u uw oorspronkelijke verzoek weer in de wachtrij plaatsen met het nieuwere

Have you read/Heb je gelezen:  https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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