Jump to content

Driver update result in audio failure on ASUS ROG STRIX G15


kjellerikan

Recommended Posts

  • Admin

Hi @kjellerikanFirst of all, we're very sorry to hear of how this has happened as we definitely don't want for anyone to have this type of experience.

To help us investigate further, would you be willing to send the following files to our support team via email, using support@ccleaner.com ?

  1. C:\Program Files\CCleaner\LOG\
    DriverUpdaterLib.log

     

  2. C:\Program Files\CCleaner\
    Data\DUState.dat

     

  3. C:\Windows\INF\
    setupapi.dev.log

     

Additionally, can you please send us a report from the System Information utility in Windows?

You can save the System Information report using the following steps:

  1. Open the "Run" dialog in Windows (On the keyboard, hold the "Windows" (?name=Windows+Logo.png) and "R" keys simultaneously)
  2. Type: msinfo32.exe > click OK
  3. Click File > Save...
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.