tmp_trash Posted June 30, 2021 Share Posted June 30, 2021 Hello, the new driver updater is broken. Analyze major, minor, revision, build driver version, not the string as ascii! installed new 10.xx.xx.xx < 9.xx.xx.xx (not really) CU L8R aligator! Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted June 30, 2021 Share Posted June 30, 2021 Hi @tmp_trashWe're sorry to hear of how you experienced this issue with the Driver Updater, and thank you for bringing this to our attention. To help us investigate further, would you be willing to send the following files to our support team via email, using support@ccleaner.com ? C:\Program Files\CCleaner\LOG\ DriverUpdaterLib.log C:\Program Files\ CCleaner\Data\DUState.dat C:\Windows\INF\ setupapi.dev.log Additionally, can you please send us a report from the System Information utility in Windows? You can save the System Information report using the following steps: Open the "Run" dialog in Windows (On the keyboard, hold the "Windows" () and "R" keys simultaneously) Type: msinfo32.exe > click OK Click File > Save... Link to comment Share on other sites More sharing options...
tmp_trash Posted June 30, 2021 Author Share Posted June 30, 2021 Downgrade? No thanks. Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted July 1, 2021 Share Posted July 1, 2021 Hi tmp_trash, different providers use different number versioning. For example Intel may use one number while Microsoft might use a slightly different system. To detemrine which driver to provide, our checks factor in the date a driver was released and by whom. We do understand that this can appear confusing to customers so we are working on improving the messaging on this screen. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now