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CCleaner has disappeared


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Something has happened to my CCleaner Pro that I purchased; it's disappeared. I can't find it in my apps. I suspect the McAfee anti-virus software has deleted it. Who do I need to contact to resolve this issue. Thanks.

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Most of the larger brand antivirus software keep their whitelists up-to-date so that shouldn't have been a problem - although occasionally there can be issues when we release a new version and they are running behind.

As per the help guide at https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional, you can redownload CCleaner Professional from https://www.ccleaner.com/go/get_ccpro - or download the free version from the CCleaner website and register that. 

Note that you may need to register it again to unlock the Pro features - if you have lost your registration details, you can recover the from https://www.ccleaner.com/support/license-lookup.  As always, the customer support team at support@ccleaner.com is always there to assist customers with a current licence, if you have trouble with the process.

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

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