Jump to content

Register fails

Recommended Posts

Hi there!
When trying to register my license I get a message of wrong name...

My name includes special caracter "´" (acute), so I think that is the problem...

How to solve it?


Link to comment
Share on other sites

  • Moderators

We have seen problems with accented names before, but I think that was the forum not product registration?

@Dave CCleaner

Could you pick this query up.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:


Link to comment
Share on other sites

  • Admin

I believe that this case (and quite possibly the last one, if memory serves me) was not the accent but a change of name.  CCleaner licence keys are hashed against the original registration name, so if you originally purchase as "John Smith" and then renew as "John R. Smith", the licence key will insist that you continue to use "John Smith".

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.