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Hi there!
When trying to register my license I get a message of wrong name...

My name includes special caracter "´" (acute), so I think that is the problem...

How to solve it?

Thanx!

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  • Moderators

We have seen problems with accented names before, but I think that was the forum not product registration?

@Dave CCleaner

Could you pick this query up.

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https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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  • Admin

I believe that this case (and quite possibly the last one, if memory serves me) was not the accent but a change of name.  CCleaner licence keys are hashed against the original registration name, so if you originally purchase as "John Smith" and then renew as "John R. Smith", the licence key will insist that you continue to use "John Smith".

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