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Renewal cancelled, still charged, but no new renewal?


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So I got a year subscription last year. I turned off the Auto Renewal around January so it didn't charge me while I wasn't prepared. I got an email on 4/6/2021 about it automatically renewing my service and charging me. Mind you my actual Subscription doesn't end until 4/21/2021. So I was charged nearly 2 weeks early, on a renewal I had already cancelled. I went into my account settings, and sure enough Renewal was still on. I de-activated renewal again, but it keeps saying it's on auto renew. To top it off, when I look at my account information, it says I have no new subscription and that it ends in 9 days.

1) Why was I charged 2 weeks in advance to my subscription actually ending?

2) Why is the auto-renewal function not able to be turned off? Am I able to get a refund for this or get my bank to cancel it?

3) Why if I was charged, my subscription still ends in 9 days?

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please email support@ccleaner.com from the email address you used to register ccleaner

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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