IQuqa Posted March 30, 2021 Share Posted March 30, 2021 hi there; I cannot install free home CCleaner. after downloading the setup exe and start installation process (just after counting begins), it quits the installation procedure. Any help please. Thanks in advance Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 30, 2021 Moderators Share Posted March 30, 2021 What antivirus do you use? What version of Windows are you using? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
IQuqa Posted March 30, 2021 Author Share Posted March 30, 2021 3 hours ago, Nergal said: What antivirus do you use? What version of Windows are you using? I am using kaspersky antivirus, windows 10. Thank you Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted April 7, 2021 Share Posted April 7, 2021 Hello @IQuqa can you please add our setup to your anti virus exception list or just temporarily deactivate your anti virus protection during your install process and see if this will still happen on your device ? Link to comment Share on other sites More sharing options...
IQuqa Posted April 7, 2021 Author Share Posted April 7, 2021 Thank you for your concern; I fixed the problem. The solution was not far a way from what you said. There was a relation (which I cannot understand since I am a loyal user for CCeaner for more than 10 years) between my Antivirus and CCleaner. I was able to install CCleaner after removing Kaspersky completely from my device. Thank you. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted April 8, 2021 Moderators Share Posted April 8, 2021 Kaspersky has a large list of programs that they deem incompatible with their antivirus solution. Sometimes it's caused by the antivirus being out-of-date, that was the case awhile ago with Trend Micro where the users had to manually download the newest antivirus version and install it from the publisher website because it wasn't upgrading the installed version itself. Link to comment Share on other sites More sharing options...
IQuqa Posted April 8, 2021 Author Share Posted April 8, 2021 9 hours ago, Andavari said: Kaspersky has a large list of programs that they deem incompatible with their antivirus solution. Sometimes it's caused by the antivirus being out-of-date, that was the case awhile ago with Trend Micro where the users had to manually download the newest antivirus version and install it from the publisher website because it wasn't upgrading the installed version itself. Thank you for declaring things. It helps a lot. Regards Link to comment Share on other sites More sharing options...
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