Jump to content
CCleaner Community Forums

Early renewal of CCleaner


Recommended Posts

  • Joe54 changed the title to Early renewal of CCleaner
  • Moderators

The time remaining on the old licence should be automatically be added to the new one, - but it is an automated process and so may it take a few days (up to 15 days) for that to show on your CCleaner>About>Llicence Information page.

https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-any-time-on-my-subscription-if-I-take-an-offer-to-renew-early-

There are also a few reasons why this automatic pocess might not happen, -

  • if you bought a new/different licence key,
  • if you updated from Pro to ProPlus. (Which would be a different licence).
  • if you used a different email address,
  • if there were more than 90 days left on the old licence.

In which case you should email support@ccleaner.com to get the licences merged manually so that the new one starts when the old on ends.

 

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

Link to post
Share on other sites
  • Moderators

Presumably you saw a pop-up offer for a discounted renewal price?

Did you use the link in that pop-up offer, or did you close it and then purchase from the main website?
Renewal pop-up offers like that have a special link which you have to use to get the different price from the main website.

If you did use the link in the pop-up then another thing to consider is if you also got a reduced price last year?
In which case the renewal discount from standard price will be about the same this year, so the renewal price including discount from the standard price will be about the same.

If you contact support by emailing them on support@ccleaner.com from the address that you used to purchase your renewal they can check your transaction and if what you paid is what you should have paid.

Note that the support are working over the Easter break but with reduced staff, so it may takea bit longer to get an answer.

 

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...