rw330 Posted March 26, 2021 Share Posted March 26, 2021 Ccleaner always thinks my hard drive is an SSD so it gives me a warning message. In previous versions I could say OK and wipe any way. But in version 5.78, the Wipe button is grayed out. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 26, 2021 Moderators Share Posted March 26, 2021 (edited) Wipe Free Space has issues and was disabled in v5.78 until they complete their investigation. Read the official statement at:https://www.ccleaner.com/knowledge/ccleaner-v5788558/ Pinning this topic for the time being since it will likely be a reoccurring question. Edited March 26, 2021 by Andavari Reworded Link to comment Share on other sites More sharing options...
Bill S Posted March 28, 2021 Share Posted March 28, 2021 How long should it take them to fix this? A lot of utilities can wipe a cache and so forth, but the main reason I like CCleaner is that it does a nice job of wiping free space in a reasonable time. Will they have it fixed soon? Link to comment Share on other sites More sharing options...
rw330 Posted March 28, 2021 Author Share Posted March 28, 2021 I went back to version 5.77 and will stay there until the issue is resolved. I use drive free space wiping often and have never had a problem with it. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 28, 2021 Moderators Share Posted March 28, 2021 9 hours ago, Bill S said: How long should it take them to fix this? Don't know, I'm just a moderator and volunteer on here and don't have inside info like that. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 28, 2021 Moderators Share Posted March 28, 2021 5 hours ago, rw330 said: I went back to version 5.77 and will stay there until the issue is resolved. Version 5.77 is the version with the issue which is why it's disabled in version 5.78 as detailed here. I'd recommend that you stop using Wipe Free Space until they have it fixed in a future version - it's not worth the risk of it doing something it isn't supposed to be doing since it is after all securely wiping. Link to comment Share on other sites More sharing options...
Bill S Posted March 28, 2021 Share Posted March 28, 2021 rw330 how do you go back to version 5.77? I wasn't aware you could do that. Link to comment Share on other sites More sharing options...
rw330 Posted March 28, 2021 Author Share Posted March 28, 2021 Since 5.77 may be the problem, I now went back to 5.76. Just Googled ccleaner 5.76 and found a copy at filepuma.com Link to comment Share on other sites More sharing options...
Tom H Posted March 28, 2021 Share Posted March 28, 2021 Unable to wipe 5.78, annoying since this was working well until a day or so ago. Timing for fix? Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted March 29, 2021 Share Posted March 29, 2021 Hey @Tom H, we are still working on a fix. Unfortunately no ETA at the moment but our team is focusing in bringing this back as soon as possible. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 31, 2021 Moderators Share Posted March 31, 2021 On 28/03/2021 at 08:13, rw330 said: Since 5.77 may be the problem, I now went back to 5.76. It's probably safer to not use Wipe Free Space at all, not even in any previous version because who knows exactly when the issue they're investigating actually started. I wouldn't necessarily assume v5.76 doesn't also have the issue. Link to comment Share on other sites More sharing options...
Tom H Posted April 1, 2021 Share Posted April 1, 2021 On 27/03/2021 at 20:40, Bill S said: How long should it take them to fix this? A lot of utilities can wipe a cache and so forth, but the main reason I like CCleaner is that it does a nice job of wiping free space in a reasonable time. Will they have it fixed soon? It would seem reasonable to expect a quick fix considering that wiping free space was part of the product being sold. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 1, 2021 Moderators Share Posted April 1, 2021 4 minutes ago, Tom H said: It would seem reasonable to expect a quick fix considering that wiping free space was part of the product being sold. do you code that you know this? Serious question not snark ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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