Logins Get Wiped on Windows 10

[DreamDemon]

The title speaks for itself, ever since I moved to Windows 10 several months ago from my old laptop which was on Windows 7. CCleaner wipes out all the saved browser login info every time. I disabled the feature to wipe passwords for both browsers, and have doubled checked them before using it every time, and they're the same settings I use on Windows 7, yet only on windows 10, does this happen, and it's kind of getting annoying at this point.

[nukecad]

Which browsers are you using?

Untick 'Session' for the browsers, eg

That is where what sites that you are currently logged into, what tabs you have open, etc. is saved when you close the browser

'Saved Passwords' are the list of passwords that you have told the browser to keep, not what you are currently logged into.
Leave that one unticked unless you have your passwords recorded elsewhere.

[DreamDemon]

I've had this issue with both Chrome and Edge, I prefer to use Edge, proven to be much better as of late. And Session is not checked. And I'm aware what Saved Passwords are on the browsers. I never had the issue where everything would be wiped when I used CCleaner on Windows 7, but 10 wipes all my saved Passwords.

[nukecad]

OK, let's be clear here about what is being wiped so that we are talking about the same thing.

Are you meaning that you are always logged out and have to login to sites again next time you open the browser?
If so then is it all sites or just certain ones?

or
Are you meaning that the actual saved passwords have been wiped from the browser and you have to type them in manualy each time you want to login to a site?
ie. in Edge Chrome if you go to Settings>Profiles>Passwords can you see the saved passwords, then after closing Edge running CCleaner and reopening Edge can you still see the saved passwords in Edge or have they gone?

[nukecad]

I've just tried something, with interesting results.

1. I opened Edge Chrome and logged into a website, saving the login/password when prompted by Edge.
2. Looking in Settings>Profiles>Passwords I could see the saved password.
3. I closed Edge and reopened it, nothing else.
4. Looking in Settings>Profiles>Passwords the saved password had gone.

So it was Edge itself that had removed the password, I hadn't even touched CCleaner.

EDIT- I can do this repeatedly, the saved passwords dissappear everytime I close/reopen Edge.

I don't know why it's doing that, I'll take a look to see if I can find anything.
Edit- There seems to be quite a number of complaints about it on the web.

[hazelnut]

https://answers.microsoft.com/en-us/microsoftedge/forum/all/starting-this-morning-edge-does-not-remember/0ffc8ae2-11cc-480c-b988-18ffc4a669d1

[nukecad]

Found it.

In Edge go to- Settings>Privacy, search, and services>Clear browsing data>Choose what to clear every time you close the browser

Turn off 'Passwords'

[DreamDemon]

Passwords is already turned off in that. And yes, using CCleaner clears my Saved Passwords, on both Edge and Chrome.

[nukecad]

2 hours ago, nukecad said:

OK, let's be clear here about what is being wiped so that we are talking about the same thing.

Are you meaning that you are always logged out and have to login to sites again next time you open the browser?
If so then is it all sites or just certain ones?

or
Are you meaning that the actual saved passwords have been wiped from the browser and you have to type them in manualy each time you want to login to a site?
ie. in Edge Chrome if you go to Settings>Profiles>Passwords can you see the saved passwords, then after closing Edge running CCleaner and reopening Edge can you still see the saved passwords in Edge or have they gone?

You have not answered the questions I asked there, please do so to make sure we are talking about the same thing.

I've now set my CCleaner to the same as in your screenshot above and CCleaner is not removing saved passwords from Edge Chrome for me.

Have you tried the 4 steps I used above, ie closing and reopening Edge without running CCleaner?
What happens if you do?

 

[DreamDemon]

Okay listen, I'll go over this in order:

For MONTHS, this has been happening on Windows 10 ONLY.
When I USE CCleaner, ALL Saved Passwords are cleared from my browsers.
When I close the browser everything remains, however when I USE CCleaner, it's all gone.
Both CCleaner and the Browser are NOT Checked, to remove Saved Passwords.
Everything is the same as when I used the App and Browsers on Windows 7.
So yes, I have to re-enter login details (Username & Password) when going to any website that I login to, AFTER using CCleaner.

[DreamDemon]

3 hours ago, hazelnut said:

https://answers.microsoft.com/en-us/microsoftedge/forum/all/starting-this-morning-edge-does-not-remember/0ffc8ae2-11cc-480c-b988-18ffc4a669d1

I've never had this issue, closing the browser in general never affected my passwords, since October when I got 2 new Laptops with Windows 10, CCleaner has wiped passwords from both Microsoft Edge, and Google Chrome.

[nukecad]

Ok so something is wiping your saved passwords from Edge Chrome (and from Chrome itself)..

We are trying to work out what is doing that for you, when it isn't doing it for others.
That takes some testing and trying things one by one.

So let's check first if your Custom Clean is removing them:

Save a password in Edge and close Edge.
In CCleaner set Options>Advanced to show the file list.
In custom clean right-click on 'Edge Chromium' in blue and select 'Analyze Edge Cromium' in the popup.

Look at the files found for "Users\name\AppData\Local\Microsoft\Edge\User Data\Default\Login Data"

That is the file where saved passwords are stored for Edge.
If the Analyse is not finding it then it's not Custom Clean that is cleaning it.

If that is the case then are you running anything else in CCleaner - ie. The Registry Cleaner.
Do you have any 'Includes' set in CCleaner?

 

 

[nukecad]

Whilst you should do the above to satisfy yourself that CCleaner is not finding/removing that file:

I'm pretty sure that what you are seeing is a long standing Windows bug and not CCleaner at all.

Microsoft have promised a fix but maybe not until next month.
See this press article from just before Christmas:
https://www.express.co.uk/life-style/science-technology/1377755/Windows-10-bug-delete-saved-passwords-Google-Chrome
 

Quote

WINDOWS 10 users have been alerted to an extremely frustrating new bug, which deletes saved passwords used in Google Chrome and Microsoft Edge.
Describing the issue on the Microsoft Feedback Hub, one affected Windows 10 user wrote: "After upgrading to Windows 10 version 2004, Windows is no longer remembering my credentials/passwords in apps across the system (including the browser) and continually prompting me to sign in again".

Quote

 

Following months of users enduring this bug, the Windows 10 issue is at long last getting fixed in a forthcoming cumulative update. That's the good news.

The bad news is this fix is expected to drop in a patch launching in either February or March next year.

 

I believe that you will find that even if you stop using CCleaner at all then the passwords will still keep getting deleted until Microsoft fix the bug.

Here are another couple of articles about it, there are plenty more if you search for "windows credentials bug":
https://www.windowslatest.com/2020/12/29/microsoft-is-finally-fixing-the-password-bug-in-windows-10/
https://www.zdnet.com/article/windows-10-password-problems-microsoft-says-its-fixing-bad-password-amnesia-bug/

[DreamDemon]

1 hour ago, nukecad said:

Ok so something is wiping your saved passwords from Edge Chrome (and from Chrome itself)..

We are trying to work out what is doing that for you, when it isn't doing it for others.
That takes some testing and trying things one by one.

So let's check first if your Custom Clean is removing them:

Save a password in Edge and close Edge.
In CCleaner set Options>Advanced to show the file list.
In custom clean right-click on 'Edge Chromium' in blue and select 'Analyze Edge Cromium' in the popup.

Look at the files found for "Users\name\AppData\Local\Microsoft\Edge\User Data\Default\Login Data"

That is the file where saved passwords are stored for Edge.
If the Analyse is not finding it then it's not Custom Clean that is cleaning it.

If that is the case then are you running anything else in CCleaner - ie. The Registry Cleaner.
Do you have any 'Includes' set in CCleaner?

 

 

I'm running on fumes right now, haven't slept, and don't see anything like that after going to Advanced.

 

 

14 minutes ago, nukecad said:

Whilst you should do the above to satisfy yourself that CCleaner is not finding/removing that file:

I'm pretty sure that what you are seeing is a long standing Windows bug and not CCleaner at all.

Microsoft have promised a fix but maybe not until next month.
See this press article from just before Christmas:
https://www.express.co.uk/life-style/science-technology/1377755/Windows-10-bug-delete-saved-passwords-Google-Chrome
 

I believe that you will find that even if you stop using CCleaner at all then the passwords will still keep getting deleted until Microsoft fix the bug.

Here are another couple of articles about it, there are plenty more if you search for "windows credentials bug":
https://www.windowslatest.com/2020/12/29/microsoft-is-finally-fixing-the-password-bug-in-windows-10/
https://www.zdnet.com/article/windows-10-password-problems-microsoft-says-its-fixing-bad-password-amnesia-bug/

That could be the issue, I just only ran into it directly after using CCleaner. I'll just hope for a fix from Microsoft, as I know Windows 10 is just trashy to begin with, I can whole heartedly believe it's them especially since Windows 7 never had an issue.

[Andavari]

Starting in 2014 I began inputting exclusions into CCleaner since it was impossible for me to figure out why it was removing the saved data of extensions in Chromium/Chrome based browsers (Comodo Dragon, SRWare Iron, etc.,) and what eventually worked was excluding the "Local Extension Settings" folder in the browser(s) profile folder. Obviously that's completely different from logins being removed, but it could potentially be a clue that perhaps input an exclusion ('Options > Exclude') of the exact folder where those settings are saved as a possible remedy and then test the results.

 

[nukecad]

I think we are almost agreed now that this is a know bug in Windows, a bug that is erratic in who and what it affects - but both Edge and Chrome browser saved passwords being wiped is one of the signs.

@DreamDemonThe only way to satisfy yourself that it is the Windows bug and not CCleaner is to stop using CCleaner for a while.
Then if it's still happening it's obviously not CCleaner doing it.

Until Windows fixes this then if you have a lot of saved passwords you could set them all up again and then export them to a .csv file - Then import that csv back in at the start of a new session.
If anyone is not sure how to do that in Edge Chromium:
To export the saved passwords then in Profiles>Passwords click the three dots opposite 'Saved Passwords'.
To import the csv then Profiles>Import browser data>Saved Passwords

PS. I for one wasn't previously aware of this Windows bug, so this thread has been useful in one way although it hasn't realy helped DreamDemon keep his saved passwords.

PPS. Having been playing about with Edge Chrome it's just confirmed my decision not to use it.