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ccleaner 5.77.0.8448 will not install


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Been trying to install CCleaner 5.77.0.8448 for several hours. Downloaded several times but same problem- it just hangs trying to install. Running Win 10 Pro 64 bit and Firefox  (both latest versions). Been using CCleaner for many users- never had this problem before. Please help. Thank you.

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  • Moderators

What antivirus do you use?

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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Hey Ivsunz37, 

Please send an email to our support team at support@ccleaner.com so they could have a closer look over your situation.

 

Until our team will respond back to your email please try to add CCleaner to the Bitdefender exception list and try again to install our software.

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Try disconnecting from the internet and then installing CCleaner.

If that works then it shows that your AV or your Firewall settings are blocking the CCleaner installer from reaching the servers that it needs to for certain functions.
(EDIT- That's why Andrei suggests making CCleaner an exception in your AV).

Although you have now installed offline that connection block may/will cause some of CCleaners tools or features to not work properly - in particular Health Check will probably 'hang' and not finish.

To stop that happening you will have to make changes to your AV or firewalls to let CCleaner connect to the server(s).

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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