lvsunz37 0 Posted Tuesday at 12:02 Share Posted Tuesday at 12:02 Been trying to install CCleaner 5.77.0.8448 for several hours. Downloaded several times but same problem- it just hangs trying to install. Running Win 10 Pro 64 bit and Firefox (both latest versions). Been using CCleaner for many users- never had this problem before. Please help. Thank you. Link to post Share on other sites
Moderators Nergal 0 Posted Tuesday at 13:44 Moderators Share Posted Tuesday at 13:44 What antivirus do you use? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT https://support.piriform.com/hc/en-us and https://www.ccleaner.com/docs Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new link to WINAPP2.INI explanation Link to post Share on other sites
lvsunz37 0 Posted Tuesday at 15:34 Author Share Posted Tuesday at 15:34 Bitdefender AV+. Thank you for responding. Link to post Share on other sites
Admin Andrei CCleaner 0 Posted Tuesday at 20:54 Admin Share Posted Tuesday at 20:54 Hey Ivsunz37, Please send an email to our support team at support@ccleaner.com so they could have a closer look over your situation. Until our team will respond back to your email please try to add CCleaner to the Bitdefender exception list and try again to install our software. Link to post Share on other sites
Moderators nukecad 7 Posted Tuesday at 20:56 Moderators Share Posted Tuesday at 20:56 Try disconnecting from the internet and then installing CCleaner. If that works then it shows that your AV or your Firewall settings are blocking the CCleaner installer from reaching the servers that it needs to for certain functions. (EDIT- That's why Andrei suggests making CCleaner an exception in your AV). Although you have now installed offline that connection block may/will cause some of CCleaners tools or features to not work properly - in particular Health Check will probably 'hang' and not finish. To stop that happening you will have to make changes to your AV or firewalls to let CCleaner connect to the server(s). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
lvsunz37 0 Posted 21 hours ago Author Share Posted 21 hours ago Was finally able to install app from a different website- looks like app from Home site was corrupted. Link to post Share on other sites
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