lvsunz37 Posted February 23, 2021 Share Posted February 23, 2021 Been trying to install CCleaner 5.77.0.8448 for several hours. Downloaded several times but same problem- it just hangs trying to install. Running Win 10 Pro 64 bit and Firefox (both latest versions). Been using CCleaner for many users- never had this problem before. Please help. Thank you. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 23, 2021 Moderators Share Posted February 23, 2021 What antivirus do you use? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
lvsunz37 Posted February 23, 2021 Author Share Posted February 23, 2021 Bitdefender AV+. Thank you for responding. Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted February 23, 2021 Share Posted February 23, 2021 Hey Ivsunz37, Please send an email to our support team at support@ccleaner.com so they could have a closer look over your situation. Until our team will respond back to your email please try to add CCleaner to the Bitdefender exception list and try again to install our software. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 23, 2021 Moderators Share Posted February 23, 2021 Try disconnecting from the internet and then installing CCleaner. If that works then it shows that your AV or your Firewall settings are blocking the CCleaner installer from reaching the servers that it needs to for certain functions. (EDIT- That's why Andrei suggests making CCleaner an exception in your AV). Although you have now installed offline that connection block may/will cause some of CCleaners tools or features to not work properly - in particular Health Check will probably 'hang' and not finish. To stop that happening you will have to make changes to your AV or firewalls to let CCleaner connect to the server(s). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
lvsunz37 Posted February 23, 2021 Author Share Posted February 23, 2021 Was finally able to install app from a different website- looks like app from Home site was corrupted. Link to comment Share on other sites More sharing options...
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