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Losing Photoshop favorited fonts with every "clean"


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Every time I use CCleaner I lose my favorited fonts in Photoshop. All my other settings stay put except that one. I don't see any Photoshop specific settings or places to check/uncheck in CCleaner and I haven't been able to figure out where Adobe saves that info to exclude it from cleaning. All the marked fonts are my most-used work fonts so it's a bit of pain to mark the stars over and over again every time I clean my computer. Does anyone have any ideas on how I can prevent that?

 

Photoshop version CC 2021

CCleaner v5.76

Edited by Beeanimated
added program version info
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I'm guessing that you are using the Registry Cleaner tool in CCleaner.

If so then stop using it, it's deleting the registry links between photoshop and you favourite fonts.

You should not use any Registry Cleaner with Windows 10 anyway. (Unless it's to try and fix an already faulty computer).

Here is Microsofts stance on using Registry cleaners:
https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities

Here is CCleaners advice:
https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804

 

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Oh well, it was a first guess because Registry Cleaner will clear font references.

Just to be sure here, you are certain that it is CCleaner that is removing them?
From my reading it seems that the favourite fonts not working as it should and losing it's 'stars' is not an uncommon problem in photoshop.

Assuming that it is CCleaner removing them:
I take it that the fonts themselves are not being removed and having to be reinstalled, just the favourite links to them are going missing?

In which case it's a matter of finding out where photoshop is saving those links and then making them (or the folder) an exclude in CCleaner.
From a quick online search I believe that it's in the folder-  C:\Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>\CT Font Cache\
See: https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-fonts-photoshop.html

(You will have to turn on 'hidden items' in File Explorers View menu to see the 'AppData' folder and below in File Explorer).

So make that folder an Exclude in Custom Clean: https://www.ccleaner.com/docs/ccleaner/using-ccleaner/excluding-files-folders-and-registry-entries
Note that Excludes, and Includes, only work in Custom Clean, Health Check ignores them.

 

Alternatively, (or if Excluding that folder doesn't work):

In CCleaner set Options>Advanced to show the File List rather than the Advanced Report
In Custom Clean right click each of the entries that you currently have ticked and 'Analyze' from the popup menu.
Then look at the files found for anything obviously photoshop related.
When you see a file that is obviously photoshop related right click on it and 'Add to Exclude list'.

Go through them all (except the browsers?) because there may be photoshop stuff in more than one category.

 

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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It would be a heck of coincidence if it wasn't CCleaner since it only happens after a clean. I found quite a few articles on the Photoshop-specific problem in my research to try to ind the settings save location, but that's a much older version that has since been fixed.

Yes, just the "favorites" setting goes away, fonts stay just fine. Doesn't look like the possible folder was the right one either as they still disappeared...even tried excluding the whole Photoshop folder that was under, but no joy there either.

Tried the file list option and found a couple of temp files that were Adobe related and excluded them all. That seems to have done the trick. Next time I have a few extra minutes I'll go one by one to see if I can find the specific culprit and I'll report back! I still find it funny though that Photoshop isn't a selectable program option when Illustrator is, but it could be a version difference. My Illustrator version is pre-Creative Cloud so it's a bit more independent.

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Good to hear that you found the files to Exclude and sorted it out.

When you find the specific file if you could post what/where it is (replacing your name with [user name] of course) it may save others having to search in future.

I don't know why photoshop is not in the standard CCleaner. That's a Piriform management/developer decision.
Obviously they can't include everything or CCleaner would get too big and too slow.
There is a solution for that though:

The 'winapp2' addon.
Winapp2 adds cleaning for most apps out there, so if using it you should 'trim' it to remove things that are not installed on your computer or as said above cleaning gets too slow.
It's not developed or supported by Piriform it's a user developed tool, it is 'approved' by Piriform and has it's own user development/support thread of this forum.
It's meant for advanced users, you may want to take a look:
https://community.ccleaner.com/topic/32310-winapp2ini-additions/

Photoshop cleaning is in winapp2 but I'm not sure that adding winapp2 would stop standard CCleaner from clearing your fonts link though.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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