circle110 0 Posted January 21 Share Posted January 21 Downloaded and paid for Recuva Professional only to get message “Unable to determine file system type”. The compact flash card is a 16 GB Transcend card used in a Canon 5D Mk3. After shooting my assignment I tried to download files to computer, normal routine. After downloading purchased professional software it is “unable to determine file system type.” i would like refund. Purchase price was $21.64 with credit card. Not happy. Third time contacting Ccleaner support. Redacted Invoice #:Redacted reference #: Redacted $21.64 Link to post Share on other sites
Moderators nukecad 7 Posted January 21 Moderators Share Posted January 21 I have redacted your personal information and re-posted it where only the staff can see it. It is never a good idea to put information such as that in plain sight on a forum, or anywhere else. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
Admin Dave CCleaner 1 Posted January 22 Admin Share Posted January 22 @circle110: This a public peer support forum for CCleaner products. Matters relating to purchases are best handled with customer support (support@ccleaner.com). I note that you contacted support out-of-hours on Tuesday, received a response and opted for a refund. Your case was already queued for refund processing and you should receive a followup once the refund has been issued. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. Link to post Share on other sites
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