Jump to content
CCleaner Community Forums

Unable to determine file system type

Recommended Posts

Downloaded and paid for Recuva Professional only to get message “Unable to determine file system type”.  The compact flash card is a 16 GB Transcend card used in a Canon 5D Mk3.  After shooting my assignment I tried to download files to computer, normal routine.  After downloading purchased professional software it is “unable to determine file system type.”

i would like refund.  Purchase price was $21.64 with credit card.  Not happy.

Third time contacting Ccleaner support.


Invoice #:Redacted

reference #: Redacted


Link to post
Share on other sites
  • Moderators

I have redacted your personal information and re-posted it where only the staff can see it.

It is never a good idea to put information such as that in plain sight on a forum, or anywhere else.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:


Link to post
Share on other sites
  • Admin

@circle110: This a public peer support forum for CCleaner products. Matters relating to purchases are best handled with customer support (support@ccleaner.com).

I note that you contacted support out-of-hours on Tuesday, received a response and opted for a refund.  Your case was already queued for refund processing and you should receive a followup once the refund has been issued.

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup

To find out how we protect your privacy - read CCleaner's Data Factsheet.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...