Asp Posted January 17, 2021 Share Posted January 17, 2021 I have had c cleaner for years--first on my PC and now on my Mac Air (Big Slur) I have run it before but yesterday when I ran it all my photos were deleted-- what can I do to make sure this does not happen again--THANK YOU Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 18, 2021 Moderators Share Posted January 18, 2021 I'm not familiar with MACs, but seeing as no one answered since you first asked on Friday: Where were the photos saved? If they were in a temporary directory, where the OS stores temporary files, then it's probably been cleaned out. If they were in the Photo Library then that could be another question. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Asp Posted January 18, 2021 Author Share Posted January 18, 2021 Thank you for you input-- they were in a photo library--- interesting I do not see anything pertinent when I analyze before I run CC, that I should uncheck. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 18, 2021 Moderators Share Posted January 18, 2021 As I say I'm not familiar with Mac but we haven't seen any similar report from other Big Sur users. PS. I like your typo in the first post above. (Big Slur). Are you sure that it was CCleaner that removed them? There have been reports elsewhere of photos going missing during the update to Big Sur. Have a look at these to see if you can recover them:https://www.cisdem.com/resource/lost-photos-after-macos-update.htmlhttps://www.fireebok.com/resource/three-ways-to-recover-lost-data-after-upgrading-macos-big-sur.html *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Asp Posted January 18, 2021 Author Share Posted January 18, 2021 Thank you for you input-- they were in a photo library--- interesting I do not see anything pertinent when I analyze before I run CC, that I should uncheck. I just did the library repair-- DONE AND WORKED-- Interesting I had the updated Big Sur. for quite a while and not a problem The Apple check on my system showed no photos-- weird --- I have them now Thank you for your help--have a blessed day!! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 19, 2021 Moderators Share Posted January 19, 2021 Well not sure just what happened to them, although as a library repair got them back it sounds as if they were actually still there but just not being shown by the OS. It was probably just an OS glitch on your machine rather that anything that CCleaner did, as I say no one else has reported photos going missing after running CCleaner on Big Sur. (Have you had a recent update to Big Sur? I see that there was a beta release of v11.2 on 13th Jan but I'm not sure if that has made it to general release yet). Good to hear that you got your photos back OK. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now