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Health Check Security grey / "unable to reach server"


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  • Moderators

There have been a couple of reports of this in the past day or two.

It looks as if there may be a problem with that particular server; server outages do happen now and again for various reasons.

It isn't affecting everybody, and you may find that if you try again at a different time it will connect.

It just means that Health Check cannot currently check if some of the other apps installed on your computer have an update available.
It's been reported upwards and hopefully it will be fixed soon if it is a server problem.

It's nothing to worry about and  will not otherwise interfere with the working of CCleaner which will still clear up the junk.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Using Windows 10 Pro / CCleaner Pro version 5.75.8238 (64-bit)

When using Health Check Security Box displays "Unable to reach server" thought this issue was fixed. It is still occurring. Security is highly important so please help to urgently fix this issue. would be much appreciated.  

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Please see here: 

 

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup

To find out how we protect your privacy - read CCleaner's Data Factsheet.

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16 minutes ago, ebolisa said:

Unable to reach the server.

Known issue impacting a percentage of users at the moment, currently under investigation (although delayed somewhat by staff availability over the holiday weekend sandwich).  Please see here if you would like to assist the process.

 

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup

To find out how we protect your privacy - read CCleaner's Data Factsheet.

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  • Moderators

It is a known about glitch and is being investigated.
It does not stop the rest of the Health Check from working.

The error is though to be caused by incorrect information coming from one of the applications that CCleaner has found has an update available.

If you could click on Tools>Software Updater, wait a second or two, and tell us what (if anything) it finds in "Programs to update" that may help the developers to track down just which application is causing it.
Screenshots of both the "Programs to update" and "Up-to-date Programs" screens of Software Updater might be handy.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Thank's, unfortunately no clue there then.

Would you mind screenshotting the Up-to-date Programs screen from software updater?
If the dev's can find a common link in which apps those who are being affected by this have installed that may point to the offending app.

You may also want to check the listed apps manually to see if there is an update available for them which CCleaner isn't picking up.
(Maybe because CCleaner can't reach their server).

For instance Health Check is working fine for me, so either the apps I have don't include the problem one, or they are already up to date:
image.png
image.png

As said above this glitch is not affecting anything other than the Health Check 'Security' tab (which is in fact the Software Updater tool) so it's fine to use otherwise and just ignore it until the cause can be found and fixed.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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VLC and Adobe Digital Editions (only two programs) in updated, empty in the other.
(I know that some of my Topaz need updating. Not listed here, but shows under Uninstall)

 

Installed free CCleaner today, and updated to Pro a little later.

Edited by Vejbymats
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Thanks @MartyRossand @VejbymatsI'll pass those on to the staff.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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@Vejbymats: To confirm, you were receiving the same "unable to reach server" error?

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup

To find out how we protect your privacy - read CCleaner's Data Factsheet.

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  • Dave CCleaner changed the title to Health Check Security grey / "unable to reach server"
  • Admin

This seems to have been related to some garbled vendor information for three specific software packages - which were fixed today.

@MartyRoss, @ebolisa, @Ray Tibbles, @CWFreack: As previously impacted customers, can you confirm if you are still seeing this error please (you may need to restart CCleaner) so we can confirm if this was indeed the cause or if there is still something else going on?

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup

To find out how we protect your privacy - read CCleaner's Data Factsheet.

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  • 2 months later...
  • Moderators
1 hour ago, timmiek said:

Hello  today is Mar 11, and I have the same issue.  Unable to reach server for over a month;  so I think it is still an ongoing issue.

The error is though to be caused by incorrect information coming from the server of one of the applications that CCleaner has found has an update available for.
Whilst some have been sorted out in the past, it's always possible that yours is on ethat wasn't caught, or than an application is now giving new incorrect information.

Instead of using Health Check click on Tools>Software Updater, wait a second or two, and tell us if that says 'It seems like you're offline'.
If it doesn't say that then tell us what (if anything) it finds in "Programs to update" and in "Up-to-date Programs"
Screenshots of what it finds for both the "Programs to update" and "Up-to-date Programs" screens of Software Updater would be useful if you can post them.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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14 hours ago, nukecad said:

The error is though to be caused by incorrect information coming from the server of one of the applications that CCleaner has found has an update available for.
Whilst some have been sorted out in the past, it's always possible that yours is on ethat wasn't caught, or than an application is now giving new incorrect information.

Instead of using Health Check click on Tools>Software Updater, wait a second or two, and tell us if that says 'It seems like you're offline'.
If it doesn't say that then tell us what (if anything) it finds in "Programs to update" and in "Up-to-date Programs"
Screenshots of what it finds for both the "Programs to update" and "Up-to-date Programs" screens of Software Updater would be useful if you can post them.

Hello nukecad;   I went to tools/software updater;  it says 'seems like you are offline".  So I guess I will wait until CCLeaner fixes the bugs

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  • Moderators

If you are actually online, then getting that 'It seems like you're offline' indicates a different cause, which is why I asked if you would check.

If you are getting that message when you are connected to the internet then it indicates that something on your machine is blocking outgoing/incoming connections to certain servers.

That's usually either your AntiVirus app or your firewall settings.

So the next question is what AV are you using, and if it's not Windows Defender then what version is it at?
(Plus what Windows version and build are you using?).

Then- Have you made any changes to your firewall settings, either through Windows or a 3rd party app?
We are aware that some CCleaner users set their firewalls to stop CCleaner 'Phoning home'.
That can stop some of the features from working because they need to 'Phone' various servers to work properly.

PS. For others reading-  If you have a similar problem that only started happening this week then it may be related to this fire at a major server centre in Europe:
https://www.bleepingcomputer.com/news/technology/ovh-data-center-burns-down-knocking-major-sites-offline/

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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