SouthPawPhilly Posted December 27, 2020 Share Posted December 27, 2020 My subscription auto renewed but the CCCleaner states that the license expired. I tried to recover my license code but the system sent me one that expired in 2014. My renewal email from cleaverbridge did not send me a new code. So I am at a loss as to what to do next. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted December 27, 2020 Moderators Share Posted December 27, 2020 We can't deal with licensing on the open forum, because of obvious privacy issues. The support team do sort out problems like this all the time, you will need to email them at: support@ccleaner.com Support will want to know the email address that you registered for the licence and some details from the Cleverbridge renewal email. Please note we've been told that the 'standard' email support team are not working on statutory national holidays over the Christmas and New Year period, so if it's a statutory holiday in your country you may have to wait a day or so for a reply. However we are also told that the 'Premium 24/7' support team are working throughout and will pick up 'standard' requests where they have time. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted December 27, 2020 Admin Share Posted December 27, 2020 1 hour ago, SouthPawPhilly said: I tried to recover my license code but the system sent me one that expired in 2014 Sounds like you may have registered using multiple email addresses over time, so +1 on being sure to include your other email addresses and any licence or order reference numbers as nukecad said. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
SouthPawPhilly Posted December 27, 2020 Author Share Posted December 27, 2020 No. I don't have any other email addresses. Link to comment Share on other sites More sharing options...
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