Rocovering Maya files after an unsuccessfull recovery with another programm. Hlp

[Aleksey]

Hi. There's a hdd that was formatted by a windows installer (a mistake - wrong disk was chosen during installation). At first there was a recovery attempt with "Hetman Partition Recovery". Every file came with a name like "file_00001", "file_00002" etc. The folders structure was completely lost. No Maya files were recovered. It was 4 days ago. Today I've tried Recuva. Deap Scan, "all files". Some Maya files were found, but barely a 1% of them and all "Unrecoverable" - overwritten by files from first recovery attempt. Is there any chance to get them back?

Recuva's site doesen't mention *.ma and *.mb files as an option for recovery, yet the program does find them. So can it even recover them at all, or it can only find their names?

And an unrelated question: the site promised "Premium support" for buying the program. Is this forum it? Or is there a hot line? An online chat with an engineer? An email to write to? Not trying to diminish community forums importance - they taught me a lot through life, but they are rarely a paid feature.

 

Thx in advance for help. Lost files from over 8 years of work, really want them back. Would be happy to get any advice. =)

[nukecad]

I'm not sure on your file recovery, but if you did recover the files and write them back to the same disc then they have probably overwritten the originally deleted files.
But before that the newly installed Windows will have written gigabytes of system and Microsft app files to the disc; completely overwritting many of the existing files, (although not all if there were a lot, which is why some can still be found).

Someone with more experience of recovery will probably be around, or if you have a paid for version you can contact support directly.
(We are told that the Premium Support is working on public holidays over Christmas and New Year, and although standard email support are not working on public holodays the Premium team will also be covering 'standard' email support requests when/as they get time).

Support for Piriform products comes in 3 layers.

Firstly there is this user forum, which is open to all users of Piriform/CCleaner products, Free or Pro versions.
Anyone can register and ask/answer questions, the Piriform staff also read the forums and do reply if/when needed.

Secondly is one-to-one email support the for users of the paid for 'Pro' versions, contact them by email: support@ccleaner.com

Thirdly there is now also Premium Support, which has 24/7 live chat online, (and with your permission can even remotely access your computer to help fix problems).
At the moment this service is only available in the English language.
Premium Support comes as a part of the CCleaner Premium Tech Support Bundle with the CCleaner 'Professional Plus' product, see the following:
https://support.piriform.com/hc/en-us/sections/360008386291-General-FAQs

[Aleksey]

Thanks for the info!