trezac 0 Posted December 23, 2020 Share Posted December 23, 2020 Health check (ccleaner free 5.75.8238 64bit) tells me that I have irfanview 5.74, and the latest version is 5.76. However, I have 5.76, and the irfanvew web site says no updates are available. Link to post Share on other sites
Moderators nukecad 7 Posted December 23, 2020 Moderators Share Posted December 23, 2020 I think that you have your Irfanview versions mixed up (with your CCleaner version?) there. Irfanview 4.56 (Release date: 2020-10-21) is the latest version showing on the Irfanview website.https://www.irfanview.com/main_history.htm If you 'Check homepage for updates' in Irfanview itself then it should tell you the same. Could you please look at CCleaners Tools>Software Updater and see what that tells you for Irfanview (either in 'Programmes to Update' or in 'Up-to-date Programs'. A screenshot from CCleaner like the one I've posted below could be useful. However, having said that I note that my CCleaner is also getting this wrong (but the other way round). Health Check says there are no apps to update. Software Updater says that I have Irfanview 4.56, when Irfanview says I only have 4.54 installed. (Software Updater has also got 32-bit and 64-bit versions mixed up, I have the 64-bit installed). @Dave CCleanerYou were asking for examples of any discrepancies found in this area. (I'll hold off installing Irfanview 4.56 for now in case you want any logs or testing done). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
Moderators nukecad 7 Posted December 23, 2020 Moderators Share Posted December 23, 2020 Additional. Checking a little bit further; Windows says that I have both 32-bit and 64-bit Irfanview installed, but at different version numbers. It looks like the last Irfanview update I did only updated the 32-bit version. (Or somehow installed the 32-bit rather than updating the 64?). If I remember correctly I updated it through Health Check, which apparently is only seeing the 32-bit version, so that could explain how this has happened. If Health Check and Software Updater are ony finding/updating the 32-bit, and then not checking if the 64-bit is also there, it would be better to check/update for the 64-bit first. Anyway it's probably this version discrepancy that is causing the updater error with Irfanview: *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
Admin Dave CCleaner 1 Posted December 23, 2020 Admin Share Posted December 23, 2020 This has been passed along to QA and the dev team for investigation. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. Link to post Share on other sites
Moderators nukecad 7 Posted December 26, 2020 Moderators Share Posted December 26, 2020 I have now manually updated the 64-bit Irfanview, and uninstalled the 32-bit. Software Updater now reports the correct 64-bit version, and at the correct v4.56 release. Just how the 32-bit got onto my machine in the first place I'm unsure. (My suspicion is that Health Check/Software Updater did it but will have to wait for the next Irfanview update to test/check). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
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