GailNK 0 Posted December 6, 2020 Share Posted December 6, 2020 I can't get CCleaner to load and I have a bunch of stuff to remove. Is there a problem with the new Big Sur OS (11.0.1)? Thanks! Link to post Share on other sites
MaineJon 0 Posted December 6, 2020 Share Posted December 6, 2020 I'm running it on big sur - there are some issues - same as on catalina for me but it does work Link to post Share on other sites
KrisM95 0 Posted December 7, 2020 Share Posted December 7, 2020 (edited) I totally have the same issue, absolutely no way to get it to open Attached is the debug window CCLEANER.rtf Edited December 7, 2020 by KrisM95 Link to post Share on other sites
Ferlebabser 0 Posted December 14, 2020 Share Posted December 14, 2020 (edited) same problem here, no way to get it running macOS 11.0.1, iMac Pro 2017 Edited December 14, 2020 by Ferlebabser Link to post Share on other sites
MaineJon 0 Posted December 15, 2020 Share Posted December 15, 2020 I installed 11.1 today on my mac and it now loads quickly as it used to do. It was taking minutes for me to get it to load but seems to back to what it used to me. I'd try updating to the latest released yesterday and see if it helps you folks. Link to post Share on other sites
Admin Dave CCleaner 1 Posted December 16, 2020 Admin Share Posted December 16, 2020 (edited) Can I confirm if the folks in this thread are using the latest version CCleaner for Mac 1.18.30 (https://www.ccleaner.com/knowledge/ccleaner-mac-v11830) or an earlier version? Also we have had some feedback that some customers experiencing issues on BigSur 11.0.1 found their issues resolved after updating with BigSur 11.1 - indicating that 11.0.1 may have had some bugs that were fixed from Apple's update. Anyone still experiencing issues with BigSur 11.1 / CCMac 1.18.30 ? Edited December 16, 2020 by Dave CCleaner added BigSur 11.1 note Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. Link to post Share on other sites
MaineJon 0 Posted December 16, 2020 Share Posted December 16, 2020 The start up time issue seems to have been resolved with 11.1 but cleaner still crashes on the cleaning step about 1/3 of the time. Restarting it mostly works the second time but sometimes requires a third try. The screen shots have been previously published. It also still lists the wrong MACOS version. Link to post Share on other sites
Ferlebabser 0 Posted December 22, 2020 Share Posted December 22, 2020 (edited) I have the same problem even after updating to 11.1. CCleaner will stall directly after start. Installed the newest version 1.18.30. Edited December 22, 2020 by Ferlebabser Link to post Share on other sites
timfea926 0 Posted January 21 Share Posted January 21 (edited) There is definitely a problem with the latest version, as I've tried downloading and installing it at least 3 times now and it always crashes right when I try to start up. @Dave CCleaner I guarantee the majority of people that have posted about issues with your most recent update have already upgraded to BigSur 11.1. This is a small snippet of the error report, which I hope provides enough details. Please fix the issue, we'd really appreciate it! Process: CCleaner [74841] Path: /Applications/CCleaner.app/Contents/MacOS/CCleaner Identifier: com.piriform.ccleaner Version: 1.18.30 (1.18.30) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: CCleaner [74841] User ID: 504 Date/Time: 2021-01-20 19:14:31.729 -0800 OS Version: macOS 11.1 (20C69) Report Version: 12 Anonymous UUID: {{redacted for privacy}} Sleep/Wake UUID: {{redacted for privacy}} Time Awake Since Boot: 72000 seconds Time Since Wake: 20000 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSException setFrame:]: unrecognized selector sent to instance 0x60000244fb70' abort() called terminating with uncaught exception of type NSException Edited January 21 by timfea926 Link to post Share on other sites
timfea926 0 Posted January 21 Share Posted January 21 On 15/12/2020 at 20:48, Dave CCleaner said: Can I confirm if the folks in this thread are using the latest version CCleaner for Mac 1.18.30 (https://www.ccleaner.com/knowledge/ccleaner-mac-v11830) or an earlier version? Also we have had some feedback that some customers experiencing issues on BigSur 11.0.1 found their issues resolved after updating with BigSur 11.1 - indicating that 11.0.1 may have had some bugs that were fixed from Apple's update. Anyone still experiencing issues with BigSur 11.1 / CCMac 1.18.30 ? Omg @Dave CCleaner, YES!!! Link to post Share on other sites
Minigato 0 Posted February 23 Share Posted February 23 @Dave CCleaner Yes, I'm still having the exact same issue running Big Sur 11.2.1 and CCMac 1.18.30. It won't even open, it just shows a very similar error report as timfea926's. Link to post Share on other sites
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