Billing issue

[Lee3226]

I paid for an extension of CCProfessional  on October 22 Ref# [REDACTED].

Today I got a request for payment/renewal of CCprofessional Ref#[REDACTED]

What gives?  p.s. I can't find an email address for you.

Edited December 4, 2020 by Dave CCleaner
order IDs removed for privacy

[Dave CCleaner]

@Lee3226: the support contact email address would be on the order confirmation email that you received from Cleverbridge - ie: support@ccleaner.com.  Please note that is the best channel for anything to do with payment support enquiries, as this is a public forum and not a safe place to be posting your confidential information.

Usually if you sign up for a new subscription (ie: a new licence key is issued) then the old one gets automatically cancelled.  In this case it seems that your old one was still active.  Note that the email that you received was not a request for payment, but rather a reminder that your old licence was due to be billed in 15 days - and with a link to stop that billing from happening if that old subscription was no longer required.

In any event, I checked your customer record and it looks like that old subscription was already cancelled this afternoon in a routine sweep - so no billing will actually occur.

[kazman]

Was double billed on my visa at a higher price then originally offered. Received an email saying payment did not go through. either of the security codes does not work, and your data base does not recognize my email address as a subscriber.    is this a scam ? how do I get my money back?

*email address removed from post to avoid member being spammed

[kazman]

264925655

 264926153

[Laurence CCleaner]

Hi kazman,
Our support team has emailed you from support@ccleaner.com to help you with this issue.
If you don't receive this email please message me back so I can help you resolve this issue for you