TheOwner Posted November 9, 2020 Share Posted November 9, 2020 Hello, my Windows Event Wiever is full of those errors. Win 7 64bit: Event ID 1000 Application error: Název chybující aplikace: CCleaner64.exe, verze: 5.74.0.8184, časové razítko: 0x5fa3260a Název chybujícího modulu: CCleaner64.exe, verze: 5.74.0.8184, časové razítko: 0x5fa3260a Kód výjimky: 0xc0000005 Posun chyby: 0x0000000000d68283 ID chybujícího procesu: 0xd24 Čas spuštění chybující aplikace: 0x01d6b6ac8bf060b1 Cesta k chybující aplikaci: C:\Program Files\CCleaner\CCleaner64.exe Cesta k chybujícímu modulu: C:\Program Files\CCleaner\CCleaner64.exe ID zprávy: d3f27b1e-229f-11eb-a8da-40167ea966e2 So i hope it will be fixed. Link to comment Share on other sites More sharing options...
balloon66 Posted November 9, 2020 Share Posted November 9, 2020 Here too. There is something wrong with „Smart Cleaning“ in options. It can’t be deactivated. Closing Ccleaner in the taskbar throws this error in Win event viewer. Link to comment Share on other sites More sharing options...
TheOwner Posted November 9, 2020 Author Share Posted November 9, 2020 I just found one thing. Anytime i check for updates, it causes those error. But i have too much errors in Windows Event Viewer so it cannot be only one thing which trigger those errors. Link to comment Share on other sites More sharing options...
circcc Posted November 9, 2020 Share Posted November 9, 2020 (edited) me too. win7 x86, portable, free edition. ccleaner is crashed when exit and *.dmp file is created in ccleaner folder. always "UpdateAuto=1" in ccleaner.ini regardless of GUI "Keep CCleaner updated automatically" option is off. I manually edited it to "UpdateAuto=0" but, it is reverted to "UpdateAuto=1" when CCleaner is launched. Edited November 9, 2020 by circcc Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 9, 2020 Moderators Share Posted November 9, 2020 I have pointed admins to this thread. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted November 9, 2020 Share Posted November 9, 2020 Quick question: are you all using .ini files to set an external configuration for CCleaner? Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted November 9, 2020 Admin Share Posted November 9, 2020 2 hours ago, balloon66 said: Here too. There is something wrong with „Smart Cleaning“ in options. It can’t be deactivated. Closing Ccleaner in the taskbar throws this error in Win event viewer. @balloon66: To confirm, did you mean to include an error message, or are you saying that you received the same error as TheOwner? I just tried this myself to deactivate Smart Cleaning on CCleaner Professional and it seemed to work as intended. When I disabled Smart Cleaning it popped up with the usual "are you sure" box, I confirmed and everything was unchecked on the Options > Smart Cleaning screen. When I closed CCleaner it disappeared from the task bar as would be expected if Smart Cleaning is switched off. When I restarted CCleaner and reopened Options > Smart Cleaning the options all remained unchecked as per the screenshot below. I tried this with an active licence that expires December 2020 and also a "legacy" licence (ie: it shows an expiry date in 2014 and is "Expired" but remains active) with the same experience for both. Although it did toggle Smart Cleaning back on when I reset and changed accounts, it seemed to stick properly for each specific account. Not sure what could be causing this experience for you, so please bear with us as we try to pinpoint what might be causing this: Is your copy of CCleaner showing itself as CCleaner Free or CCleaner Professional in the top left corner? If it is showing as CCleaner Professional, when you go to Options > About > License Information is it showing your current licence key as active and unexpired? If it is expired, what year does it show as the expiry year? 2012-2018? 2019-2020? Or 2000 (meaning that the licence was disabled) Have you changed licence key recently? Does this failure to deactivate happen more than once, or just the one time and it works on subsequent occasions? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
katlani Posted November 9, 2020 Share Posted November 9, 2020 According to another post, disabling the Smart Cleaning option while also disabling the new Auto Update feature will resolve it for now, until it is patched soon. Link to comment Share on other sites More sharing options...
kathy 14 Posted November 9, 2020 Share Posted November 9, 2020 (edited) Error seems to register in event viewer when user closes CCleaner. I have tried disabling Smart Cleaning and Auto Update but error still appears after closing program. The only fix is to uninstall program. Edited November 9, 2020 by kathy 14 Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted November 10, 2020 Admin Share Posted November 10, 2020 2 hours ago, katlani said: According to another post, disabling the Smart Cleaning option while also disabling the new Auto Update feature will resolve it for now, until it is patched soon. Indeed, we have confirmed this to be a bug, and we're working on a patch release at the moment to fix this. We hope to have this out in a couple of days and apologise for the inconvenience in the interim. In the meantime, to make deactivating Smart Cleaning stick, the work-around is: Unchecking all of the boxes on the Options > Smart Cleaning screen in CCleaner (going from top to bottom, as the "Enable Smart Cleaning" is greyed out if "Tell me when there are junk files to clean" is checked); and Unchecking the Options > Updates > Keep CCleaner updated automatically option. The production of .dmp files and error logs associated with this bug will be fixed with the patch release. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
HoldemEagle Posted November 10, 2020 Share Posted November 10, 2020 Windows 8.1 When I close the program I get this: Ccleaner has stopped working Problem signature: Problem Event Name: APPCRASH Application Name: CCleaner64.exe Application Version: 5.74.0.8184 Application Timestamp: 5fa3260a Fault Module Name: CCleaner64.exe Fault Module Version: 5.74.0.8184 Fault Module Timestamp: 5fa3260a Exception Code: c0000005 Exception Offset: 0000000000d68283 OS Version: 6.3.9600.2.0.0.256.103 Locale ID: 1033 Additional Information 1: 9317 Additional Information 2: 93173ac77c943b699f47a5e8f9736fb1 Additional Information 3: fb5a Additional Information 4: fb5ad86d732dbdaac05cc62452e7d06a Link to comment Share on other sites More sharing options...
HoldemEagle Posted November 11, 2020 Share Posted November 11, 2020 Mine started working right again now. I hope I did this right. Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted November 11, 2020 Share Posted November 11, 2020 Happy to hear that HoldemEagle ! Link to comment Share on other sites More sharing options...
kathy 14 Posted November 11, 2020 Share Posted November 11, 2020 There seems to be another problem that dates back to the previous version of CCleaner. When you check enable UAC in settings and then try to uncheck it there's an error box that pops up. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 11, 2020 Moderators Share Posted November 11, 2020 4 hours ago, kathy 14 said: There seems to be another problem that dates back to the previous version of CCleaner. When you check enable UAC in settings and then try to uncheck it there's an error box that pops up. It's another small bug that is due to be fixed. It isn't affecting the running of CCleaner just the UAC skipping. If it's bugging you then you can easily cure it for yourself by following the 4 simple steps quoted in this post. (You may have to do this after each CCleaner update until the permanent fix is rolled out). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
circcc Posted November 11, 2020 Share Posted November 11, 2020 (edited) new 5.74.8198 is still crashed when it is closed. I'm using free, portable version. please watch animated gif. Edited November 11, 2020 by circcc Link to comment Share on other sites More sharing options...
kathy 14 Posted November 12, 2020 Share Posted November 12, 2020 22 hours ago, nukecad said: It's another small bug that is due to be fixed. It isn't affecting the running of CCleaner just the UAC skipping. If it's bugging you then you can easily cure it for yourself by following the 4 simple steps quoted in this post. (You may have to do this after each CCleaner update until the permanent fix is rolled out). Thanks, Nukecad, but I think I'll be moving on.. Link to comment Share on other sites More sharing options...
balloon66 Posted November 12, 2020 Share Posted November 12, 2020 Closing CCleaner still throws a warning in Event Viewer: Protokollname: Application Quelle: Application Error Datum: 11.11.2020 17:21:09 Ereignis-ID: 1000 Aufgabenkategorie:(100) Ebene: Fehler Schlüsselwörter:Klassisch Benutzer: Nicht zutreffend Computer: DESKTOP-R4V4B1J Beschreibung: Name der fehlerhaften Anwendung: CCleaner64.exe, Version: 5.74.0.8198, Zeitstempel: 0x5faae541 Name des fehlerhaften Moduls: CCleaner64.exe, Version: 5.74.0.8198, Zeitstempel: 0x5faae541 Ausnahmecode: 0xc0000005 Fehleroffset: 0x0000000000d68253 ID des fehlerhaften Prozesses: 0x870 Startzeit der fehlerhaften Anwendung: 0x01d6b846913bf31d Pfad der fehlerhaften Anwendung: C:\Program Files\CCleaner\CCleaner64.exe Pfad des fehlerhaften Moduls: C:\Program Files\CCleaner\CCleaner64.exe Berichtskennung: 529b901b-2bfb-4de7-9109-c6ba00657dcb Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: Ereignis-XML: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-11-11T16:21:09.2904527Z" /> <EventRecordID>74706</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>DESKTOP-R4V4B1J</Computer> <Security /> </System> <EventData> <Data>CCleaner64.exe</Data> <Data>5.74.0.8198</Data> <Data>5faae541</Data> <Data>CCleaner64.exe</Data> <Data>5.74.0.8198</Data> <Data>5faae541</Data> <Data>c0000005</Data> <Data>0000000000d68253</Data> <Data>870</Data> <Data>01d6b846913bf31d</Data> <Data>C:\Program Files\CCleaner\CCleaner64.exe</Data> <Data>C:\Program Files\CCleaner\CCleaner64.exe</Data> <Data>529b901b-2bfb-4de7-9109-c6ba00657dcb</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Link to comment Share on other sites More sharing options...
nelsonhef Posted November 15, 2020 Share Posted November 15, 2020 Same here. CCleaner crashes on exit and creates a .dmp file in the program folder. Here is a brief of an analysis of this dump. FAULTING_IP: CCleaner64!CryptoPP::DetectX86Features+20aa70 00007ff7`3413d9c0 488b4010 mov rax,qword ptr [rax+10h] EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 00007ff73413d9c0 (CCleaner64!CryptoPP::DetectX86Features+0x000000000020aa70) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 00007ffdc99282d8 Attempt to read from address 00007ffdc99282d8 DEFAULT_BUCKET_ID: INVALID_POINTER_READ PROCESS_NAME: CCleaner64.exe FOLLOWUP_IP: CCleaner64!CryptoPP::DetectX86Features+20aa70 00007ff7`3413d9c0 488b4010 mov rax,qword ptr [rax+10h] READ_ADDRESS: 00007ffdc99282d8 ERROR_CODE: (NTSTATUS) 0xc0000005 - A instru o no 0x%p referenciou a mem ria no 0x%p. A mem ria n o p de ser %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - A instru o no 0x%p referenciou a mem ria no 0x%p. A mem ria n o p de ser %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 00007ffdc99282d8 WATSON_BKT_PROCSTAMP: 5faae541 WATSON_BKT_PROCVER: 5.74.0.8198 PROCESS_VER_PRODUCT: CCleaner WATSON_BKT_MODULE: CCleaner64.exe STACK_TEXT: 000000b7`b26ff0f0 00007ff7`334a0367 : 00000251`d4261590 00000251`d297de70 00000000`ffffffff 00000251`d28aed10 : CCleaner64!CryptoPP::DetectX86Features+0x20aa70 000000b7`b26ff120 00007ff7`3343c128 : 00000251`d4261590 00000251`00000001 00000251`d28aed10 00000000`00002614 : CCleaner64!CryptoPP::BlockOrientedCipherModeBase::BlockOrientedCipherModeBase+0x37a47 000000b7`b26ff150 00007ff7`340d8f55 : 00000251`d297de70 00000251`d2704140 00000251`d297cd20 00000000`00000000 : CCleaner64!CryptoPP::BlockTransformation::OptimalNumberOfParallelBlocks+0x4818 000000b7`b26ff180 00007ff7`33479c00 : 00000251`d28aed10 00000251`d28aed10 000000b7`b26ff490 00000251`d297cd20 : CCleaner64!CryptoPP::DetectX86Features+0x1a6005 000000b7`b26ff360 00007ff7`340e0286 : 00000251`d297c960 00000251`d28aed01 000000b7`b26ff490 00000251`d297cd20 : CCleaner64!CryptoPP::BlockOrientedCipherModeBase::BlockOrientedCipherModeBase+0x112e0 000000b7`b26ff390 00007ff7`340dfda3 : 00000251`d26c22e8 00000000`002f0036 00000000`00000000 00008000`00000000 : CCleaner64!CryptoPP::DetectX86Features+0x1ad336 000000b7`b26ff560 00007ff7`3355708d : 00000251`d26c22e8 000000b7`b26ff700 00000251`d26c22e8 00000000`00000000 : CCleaner64!CryptoPP::DetectX86Features+0x1ace53 000000b7`b26ff850 00007ffd`e7737c24 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : CCleaner64!CryptoPP::VariableKeyLength<16,0,2147483647,1,4,0>::StaticGetValidKeyLength+0x1ac5d 000000b7`b26ff890 00007ffd`e832d4d1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14 000000b7`b26ff8c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21 It's failing at DetectX86Features... maybe occurs on only some CPUs, here is a IvyBridge... Link to comment Share on other sites More sharing options...
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