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CCLEANER v5.73.8130 (64-bit) NOT SAVING COOKIES


D2S

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I tried moving several cookies from the left side to the right side but when I re-open Ccleaner they have moved back to the left side???  This has never happened before???

I recently changed my settings in Win-7 to require the Administrator approval before making any changes to my computer, so I opened Ccleaner to 'Run as Administrator' and there are no cookies on the left side to move to the right side???

Has Piriform changed the way to save cookies so that they aren't deleted?

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I have submitted the above Support request 3 times during the past month and I receive a reply from 'CCleaner Support
<support@piriform.com>' stating "[Request received] We've received your request. Please check this email for additional information (and
some links that may help you while you wait)", but I never receive any support help???

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  • Moderators

Do you have pro and have a unexpired license? If yes, are you submitting the support requests under the same email address you used to subscribe?

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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Hi D2S, this is not something I have heard reported before, although it seems plausible that the Administrator change could have effected things. CCleaner needs these privileges to do most of its cleaning. I would suggest uninstalling and reinstalling CCleaner and seeing if that resolves the issue. You may want to back up your CCleaner settings which are stored in the Registry before you uninstall:

  • Computer\HKEY_CURRENT_USER\SOFTWARE\Piriform\CCleaner
  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Piriform\CCleaner
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