Application error when closing CCleaner with new registration key

[h4rp00n33r]

Hey folks,

renewed my subscription yesterday and entered the new registration code. Now every time I close the CCleaner window an application error occurs. When I reenter the old registration key (it is still valid for a few days) the problem disappears. After reentering the new license key the application error occurs again.

Here's the error statement from the windows event log:

 

"Application Error - Event ID 1000

Name der fehlerhaften Anwendung: CCleaner64.exe, Version: 5.73.0.8130, Zeitstempel: 0x5f92a9d9
Name des fehlerhaften Moduls: CCleaner64.exe, Version: 5.73.0.8130, Zeitstempel: 0x5f92a9d9
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000004f4ba5
ID des fehlerhaften Prozesses: 0xd30
Startzeit der fehlerhaften Anwendung: 0x01d6b1b4236a2596
Pfad der fehlerhaften Anwendung: C:\Program Files\CCleaner\CCleaner64.exe
Pfad des fehlerhaften Moduls: C:\Program Files\CCleaner\CCleaner64.exe
Berichtskennung: bdb92899-0bee-4f11-9bdd-d2ad6a4755c9
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: "

[Guest MeganCCleaner]

Hi h4rp00n33r,

Our support team should be able to resolve this by creating a new license for you.

Do they have permission to contact you via email, using the same email address that is registered to your forums account?

[h4rp00n33r]

Hey @MeganCCleaner! Yes, I would be happy  if the contact my via my forum acccount's address. Thank you. 

[Guest MeganCCleaner]

On 03/11/2020 at 08:29, h4rp00n33r said:

Hey @MeganCCleaner! Yes, I would be happy  if the contact my via my forum acccount's address. Thank you. 

Thanks for letting me know. I'll ask them to contact you now and they'll send an email from support@ccleaner.com.