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Cannot find the path and permission error in CCleaner 5.73.xxxx


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Hello,

these two errors started to appear in version 5.72.xxxx and in 5.73.xxxx is still there. Prior to these versions no such error was present.

When I go to 'Options -> Advanced' and try to check the 'Skip User Account Control warning ' I'm getting in a new window a 'The system cannot font the path specified' error.

When I try to check the 'Save all settings to INI file' in the same menu, a window pops up telling: 'Failed to save settings due to a permission error' 

I reinstalled the two versions older (CCleaner 5.71) and the bugs disappear.

I'm using currently the latest CCleaner.

I attacked two screenshots with the errors.

err1.png

err2.png

Edited by ZsoltKantor
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  • ZsoltKantor changed the title to Cannot find the path and permission error in CCleaner 5.73.xxxx

mmmh, yes. on w8.1 too.

i use the portable version and there i can only try "skip user account..."

on v5.72 and v5.73

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17 hours ago, ZsoltKantor said:

Hello,

these two errors started to appear in version 5.72.xxxx and in 5.73.xxxx is still there. Prior to these versions no such error was present.

When I go to 'Options -> Advanced' and try to check the 'Skip User Account Control warning ' I'm getting in a new window a 'The system cannot font the path specified' error.

When I try to check the 'Save all settings to INI file' in the same menu, a window pops up telling: 'Failed to save settings due to a permission error' 

I reinstalled the two versions older (CCleaner 5.71) and the bugs disappear.

I'm using currently the latest CCleaner.

I attacked two screenshots with the errors.

err1.png

err2.png

Thanks for bringing this to our attention as this is greatly appreciated!

I was able to replicate this problem as well and I've reported this to our development team so they can investigate further, and work on getting this problem resolved.

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I've previously posted a workaround for the Skip UAC issue:
https://community.ccleaner.com/topic/59402-turning-off-giving-ccleaner-permission-everytime-windows-10-boots-workround/?tab=comments#comment-324431

I'll repeat the basic steps here:

Quote
  1. Open CCleaner Options>Advanced and click on the UAC setting to get the error message.
  2. Close the message and without doing anything else close CCleaner.
  3. Reopen CCleaner and the setting should have been turned off.
  4. Click the setting again to turn it on and without doing anything else close CCleaner.
    That should now have reset the UAC control and turned it on so that you no longer see the UAC.

 

That resets the scheduled task for Windows 10, it should be similar for Win7 or Win8 and is worth trying.
 

I haven't found a workround for the INI issue yet though.

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  • 2 weeks later...

Version 5.74 was released but this bug was still not fixed. It is there back to version 5.72. 

I just want to know it it will be fixed in a future version or not? It is frustrating to click those boxes and error windows appears.

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5 hours ago, ZsoltKantor said:

Version 5.74 was released but this bug was still not fixed. It is there back to version 5.72. 

I just want to know it it will be fixed in a future version or not? It is frustrating to click those boxes and error windows appears.

Perhaps @MeganCCleaner will reply as she was able to replicate your issue 

https://community.ccleaner.com/topic/59434-cannot-find-the-path-and-permission-error-in-ccleaner-573xxxx/?tab=comments#comment-324576

 

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13 hours ago, ZsoltKantor said:

Version 5.74 was released but this bug was still not fixed. It is there back to version 5.72. 

I just want to know it it will be fixed in a future version or not? It is frustrating to click those boxes and error windows appears.

Rest assured we will definitely fix this bug soon.

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