Jonny0r 0 Posted October 26, 2020 Share Posted October 26, 2020 Hello, Two weeks ago i buyed again a CCleaner license. When i register the Key, then its working, i can update and everything, but a few hours later when i open ccleaner again its back in FREE Mode.. I already de-installed ccleaner and deleted everything what was mentioned in the registry of it, but the problem is still available. Im using Windows 10 20H2.. Would be nice if somebody would have an idea, because its not nice to pay for something and always get kicked back to free hehe :) Link to post Share on other sites
Moderators nukecad 7 Posted October 26, 2020 Moderators Share Posted October 26, 2020 Have you updated to the new version of CCleaner that has been released today? In Options>About you can now have more control to manage your licences. I don't know if this may be related to your problem but it is worth a look. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
Jonny0r 0 Posted October 26, 2020 Author Share Posted October 26, 2020 Hello, Thank you for your answer. Yes, i updated to the latest version, he offers me to download the update and 1min later it was back again to free, because he forwarded me to the web page. I installed the key again and then i worked as it should be. Link to post Share on other sites
Jonny0r 0 Posted October 26, 2020 Author Share Posted October 26, 2020 (edited) Just closed it after the screenshot with "X" and again "Back to Free".. *EDIT: yes, its repeatable, i enter the License key and then its "registered" after i press "X" (not closed only back to task) and when i open again its "Not Registered" Edited October 26, 2020 by Jonny0r Link to post Share on other sites
Jonny0r 0 Posted October 26, 2020 Author Share Posted October 26, 2020 I started with DEBUG.. CCleaner64_v5.73.8130_2020-10-26_19-46-24-edit.log (Key and Name edited) *I started, entered my License Key and closed it after checking if the License is complete. CCleaner64_v5.73.8130_2020-10-26_19-46-47.log *Started again, License gone. CCleaner64_v5.73.8130_2020-10-26_19-46-24-edit.log CCleaner64_v5.73.8130_2020-10-26_19-46-47.log Link to post Share on other sites
Moderators nukecad 7 Posted October 26, 2020 Moderators Share Posted October 26, 2020 I'm not sure why that is happening. It may be a glitch with the new system. We have no access to the licensing system here on the forum, so you will have to email support to try and get this resolved. EDIT - Sorry I forgot to say contact the Licensing/Support team by email to: support@ccleaner.com In the meantime I will flag this up to the staff. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
Admin Stephen CCleaner 1 Posted October 27, 2020 Admin Share Posted October 27, 2020 Hi Jonny0r, and thank you for reporting. This is unintended behaviour, and a member of our team will contact you shortly here on the forums to ask for your license key so we can check this out. Link to post Share on other sites
DazmanUK 0 Posted October 28, 2020 Share Posted October 28, 2020 (edited) Hi I am also experiencing this issue. Can someone please contact me too to see if it can be rectified. To confirm, I have the latest version installed (5.73.8130) Below shows that I'm activated. However if I close and re-open I have to enter the license key again Thanks Edited October 28, 2020 by DazmanUK Link to post Share on other sites
Admin MeganCCleaner 0 Posted October 28, 2020 Admin Share Posted October 28, 2020 12 hours ago, DazmanUK said: Hi I am also experiencing this issue. Can someone please contact me too to see if it can be rectified. To confirm, I have the latest version installed (5.73.8130) Below shows that I'm activated. However if I close and re-open I have to enter the license key again Thanks Hi DazmanUK. We're very sorry you are experiencing this issue, and we'll gladly create a new license for you in order to resolve the problem. Does our support team have permission to contact you via email, using the same email address that is registered to your forums account? Link to post Share on other sites
Admin MeganCCleaner 0 Posted October 28, 2020 Admin Share Posted October 28, 2020 On 26/10/2020 at 13:54, Jonny0r said: I started with DEBUG.. CCleaner64_v5.73.8130_2020-10-26_19-46-24-edit.log (Key and Name edited) *I started, entered my License Key and closed it after checking if the License is complete. CCleaner64_v5.73.8130_2020-10-26_19-46-47.log *Started again, License gone. CCleaner64_v5.73.8130_2020-10-26_19-46-24-edit.log 6.57 kB · 2 downloads CCleaner64_v5.73.8130_2020-10-26_19-46-47.log 2.17 kB · 2 downloads Hi Jonny0r. Thanks for providing the log files as we've been collecting these and we appreciate your help with this. Our support team will gladly create a new license for you in order to resolve this problem. Can they contact you via email, using he same email address that is registered to your forums account? Link to post Share on other sites
T van Dee 0 Posted October 29, 2020 Share Posted October 29, 2020 Good day, I'm having the same problem with the registration of my key. I've tried reinstalling a bunch of times but everytime I restard the program I need to register again. Please contact me as soon as possible on the email adress registered on this forum account. Thank you and have a great day. Link to post Share on other sites
Admin MeganCCleaner 0 Posted October 29, 2020 Admin Share Posted October 29, 2020 2 hours ago, T van Dee said: Good day, I'm having the same problem with the registration of my key. I've tried reinstalling a bunch of times but everytime I restard the program I need to register again. Please contact me as soon as possible on the email adress registered on this forum account. Thank you and have a great day. Thanks for notifying us of this. I'll ask our support team to contact you via email so you should hear from someone soon. Our email will be sent from support@ccleaner.com. Link to post Share on other sites
bob mauro 0 Posted November 4, 2020 Share Posted November 4, 2020 Same problem here..constant requests to register..can we fix this annoying problem please. thanks. Link to post Share on other sites
Admin MeganCCleaner 0 Posted November 4, 2020 Admin Share Posted November 4, 2020 1 hour ago, bob mauro said: Same problem here..constant requests to register..can we fix this annoying problem please. thanks. Hi Bob, thanks for notifying us of this, and please accept our apologies for any trouble this has caused to you. We'll create a new license for you in order to resolve this problem, and I'll send you an email now. Link to post Share on other sites
mahendry 0 Posted November 9, 2020 Share Posted November 9, 2020 I am getting the same thing. Please send a new key. Thanks Link to post Share on other sites
Moderators nukecad 7 Posted November 9, 2020 Moderators Share Posted November 9, 2020 17 hours ago, mahendry said: I am getting the same thing. Please send a new key. Thanks You will have to contact support@ccleaner.com so that they can verify that you do have a valid licence key that isn't working and issue a new one. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to post Share on other sites
Moderators hazelnut 5 Posted November 10, 2020 Moderators Share Posted November 10, 2020 Perhaps @MeganCCleaner could help. CCleaner documentation can be found here https://www.ccleaner.com/docs/ccleaner Support contact https://support.piriform.com/hc/en-us/requests/new support@ccleaner.com Link to post Share on other sites
usmantemuri 0 Posted November 10, 2020 Share Posted November 10, 2020 Hi i humbly request from the staff to fix this issue. Its disturb our office working flow, we can not put the key again and again waiting for the improvement Link to post Share on other sites
Admin johnccleaner 0 Posted November 10, 2020 Admin Share Posted November 10, 2020 7 hours ago, usmantemuri said: Hi i humbly request from the staff to fix this issue. Its disturb our office working flow, we can not put the key again and again waiting for the improvement As noted by Nukecad, please contact support@ccleaner.com so that our support team can verify your existing license and issue you a new one in order to correct this issue. This isn't something that can be taken care of publicly on a forum, as then your license details would be available for everyone to see, and we don't want that. Link to post Share on other sites
Alan29 0 Posted November 12, 2020 Share Posted November 12, 2020 I am having this problem too. CCleaner asks for the licence key every time I start it. Link to post Share on other sites
Moderators hazelnut 5 Posted November 12, 2020 Moderators Share Posted November 12, 2020 11 minutes ago, Alan29 said: I am having this problem too. CCleaner asks for the licence key every time I start it. Please do what is says in the post above yours. They will sort it out for you. CCleaner documentation can be found here https://www.ccleaner.com/docs/ccleaner Support contact https://support.piriform.com/hc/en-us/requests/new support@ccleaner.com Link to post Share on other sites
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