Jump to content
CCleaner Community Forums

CCleaner Pro closes during clean-up


Recommended Posts

I've been using CCleaner Pro for years and have never, ever had an issue. This morning, on two different systems, CCleaner unceremoniously closes down mid-way through the "make it better" cycle of the automated health check. It hangs briefly and then just shuts down. Windows 10 up-to-date on both system, and to my knowledge there have been no Windows updates since the last time clean-up ran successfully on both systems. Any ideas? Thx.

Link to post
Share on other sites
  • Moderators

There were some Win Updates yesterday. Can you just have a quick check to see what build of Win 10 you have? Mine is 19041.572.

You can find out yours by clicking the Start flag bottom left once, and immediately type the word winver and click on what comes up.

(you don't need to type the word into a box it does it all automagically for yo)

Link to post
Share on other sites
  • Moderators
9 hours ago, tmacgordon said:

CCleaner unceremoniously closes down mid-way through the "make it better" cycle of the automated health check. It hangs briefly and then just shuts down.

That sounds like it has cleaned the junk, and is then bailing out when trying to access the Piriform servers to check  'Speed' & 'Security' which are the next 2 steps of the Health Check.

There does seem to have been a problem with the servers earlier today which has now been fixed, try Health Check again and post back if it is still not working properly for you.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...