Jump to content
CCleaner Community Forums

Invalidly Deactivated Licence Key

Recommended Posts

Hey all,

I've been using this software for many years, it’s always been great and did what I wanted, a few months ago I built a new pc for gaming and to be a server also. Everything was fine I installed my software that I use including CCleaner then tried to activate it. It gave me an error about the details being incorrect, I thought this was strange so decided to try again later, same thing, I tried the recover your licence code and tried again same thing..

From there I have contacted CCleaner support on the 3/8/20, they replied and informed me it was expired which had been the case for 5+ years already but that had never stoped me from activating previously. I simply requested that my key be reinstated as when I bought the software in 2014 it wasn’t sold on a subscription basis but a version basis. 

He then informed me that my licence hadn’t simply expired but been deactivated as I had apparently used the key too many times, ‘I’m an avid PC enthusiast and have had many PCs over these 6 years this is also not counting the numerous fresh reinstalls on each machine when something goes wrong or I get bored and install Linux then switch back to windows’.

I yet again asked to have my key reactivated and explained the above that I have had lots of PCs ‘never activated at the same time mind u’. 
from there I didn’t receive a reply for 3 days so checked back in and received a reply straight away saying that he was “still yet to get around to giving the licence system a poking”

from here I didn’t receive a reply for nearly 3 weeks so I decided to check back in with David... no reply I date 

I waited a few days and decided to lodge another ticket as David might be on holidays or not with the company anymore... no reply to this ticket to date.

it’s been over 2 months since I’ve raised this issue with no resolution and now they’re not even replying to me...

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...